Dental Office Receptionist

Smile Jobs; Pleasant Ridge (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Smile Jobs is seeking an experienced Treatment Coordinator to join our dental team. You will confidently present treatment plans, discuss financial options, and help patients move forward with recommended care.

The role focuses on patient communication, insurance verification, and ensuring a smooth check-in/check-out experience. The ideal candidate has dental experience, strong case presentation skills, and a patient-focused approach, with the ability to build trust and coordinate with clinical

Qualifications

• Previous dental experience required, preferably in a Treatment Coordinator or Financial Arrangements role.
• Strong treatment presentation and case acceptance skills.
• Comfortable discussing financial arrangements and payment options with patients.
• Excellent verbal communication and interpersonal skills.
• Confident, professional, and patient-focused approach.
• Ability to build trust, overcome patient concerns, and effectively communicate treatment recommendations.

Responsibilities

• Confidently present treatment plans and explain recommended dental procedures to patients.
• Review treatment costs, financial arrangements, and available payment options.
• Greet patients and provide a welcoming, professional check-in and check-out experience.
• Answer incoming phone calls, schedule appointments, and manage the appointment schedule.
• Verify patient insurance and assist with insurance-related questions.
• Collect patient payments, review account balances, and process financial transactions.
• Maintain accurate patient records and update information in the practice management system.
• Coordinate patient flow and communicate with clinical staff to keep daily operations running smoothly.
• Assist with general administrative duties as needed.

Skills

Treatment plan presentation

Financial discussions

Patient communication

Trust building

Tools

Dentrix

Job description

Smile Jobs is seeking an experienced, patient-focused Treatment Coordinator to join a growing dental team. We are looking for someone with strong treatment coordination and financial arrangement experience who is confident presenting treatment plans, discussing financial options, and helping patients move forward with recommended care.

The ideal candidate will have excellent communication skills, a strong understanding of treatment acceptance, and the ability to build trust and rapport with patients.

Key Responsibilities

• Confidently present treatment plans and explain recommended dental procedures to patients.
• Review treatment costs, financial arrangements, and available payment options.
• Greet patients and provide a welcoming, professional check-in and check-out experience.
• Answer incoming phone calls, schedule appointments, and manage the appointment schedule.
• Verify patient insurance and assist with insurance-related questions.
• Collect patient payments, review account balances, and process financial transactions.
• Maintain accurate patient records and update information in the practice management system.
• Coordinate patient flow and communicate with clinical staff to keep daily operations running smoothly.
• Assist with general administrative duties as needed.

Qualifications

• Previous dental experience required, preferably in a Treatment Coordinator or Financial Arrangements role.
• Strong treatment presentation and case acceptance skills.
• Comfortable discussing financial arrangements and payment options with patients.
• Excellent verbal communication and interpersonal skills.
• Confident, professional, and patient-focused approach.
• Ability to build trust, overcome patient concerns, and effectively communicate treatment recommendations.
• Dentrix experience preferred.

Schedule

• Monday: 8:00 AM–5:00 PM
• Tuesday: 8:00 AM–4:00 PM or off (alternating schedule)
• Thursday: 9:00 AM–6:00 PM
• Friday: 8:00 AM–2:00 PM
• Every 3rd Saturday: 8:00 AM–2:00 PM

What We're Looking For

We are specifically seeking someone who can take ownership of the treatment coordination process, confidently present treatment plans, and communicate effectively with patients about their dental needs and financial options. Strong presentation skills, patient engagement, and the ability to improve treatment acceptance are key to success in this role.