Dental Office Operations Leader

Aspen Dental; Jacksonville (NC); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Continuous learning

Collaborative culture

Job summary

Aspen Dental is seeking an Operations Manager to lead the dental office team and drive patient-focused service while optimizing clinic profitability. You will hire, develop, and retain staff, consult on treatment options with patients, verify insurance payments, and monitor monthly results to align with business goals.

The role requires strong communication, leadership, and data-driven thinking, with a focus on providing excellent patient experiences across our network.

Qualifications

• Minimum of one year of managing a team of direct reports.
• High school diploma or equivalent; college degree is preferred.
• A people centric leader who motivates and inspires others.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Hire, develop, manage and retain the office staff
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
• Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
• Additional tasks as required

Skills

Team management

Communication

Interpersonal skills

Analytical thinking

Data-driven

Education

High school diploma

College degree preferred

Job description

Aspen Dental is seeking an Operations Manager to lead the dental office team and drive patient-focused service while optimizing clinic profitability. You will hire, develop, and retain staff, consult on treatment options with patients, verify insurance payments, and monitor monthly results to align with business goals.

The role requires strong communication, leadership, and data-driven thinking, with a focus on providing excellent patient experiences across our network.