Dental Office Operations Lead - Flexible Schedule & Growth

Aspen Dental; Wake Forest (NC); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401(k) with match

Career development and growth

Free continuous learning through TAG U

Job summary

Aspen Dental is hiring an Assistant Dental Office Manager, known internally as an Operations Lead. The role emphasizes patient service, collaboration with the dental team, and overseeing non-clinical tasks under the Manager’s direction. The position offers full-time hours and competitive compensation.

The Operations Lead will supervise scheduling, verify insurance payments, and use data to improve daily practice performance while supporting a positive, growth-focused culture.

Qualifications

• High school diploma or equivalent.
• College degree preferred.
• Strong communication and interpersonal skills.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Skills

Communication skills

Interpersonal skills

Analytical thinking

Organized and detail oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Aspen Dental is hiring an Assistant Dental Office Manager, known internally as an Operations Lead. The role emphasizes patient service, collaboration with the dental team, and overseeing non-clinical tasks under the Manager’s direction. The position offers full-time hours and competitive compensation.

The Operations Lead will supervise scheduling, verify insurance payments, and use data to improve daily practice performance while supporting a positive, growth-focused culture.