Dental Office Manager: Lead Operations & Patient Experience

Aspen Dental; Hanover (MA); On-site; USD 65,000 - 74,000; Full time

Benefits offered by this job

PTO & benefits

Career development

Collaborative culture

TAG-U training

Job summary

Aspen Dental is seeking a Dental Office Manager (Operations Manager) to lead office operations and support doctors in delivering trusted patient care. A ten-week training program will equip you with business and leadership skills to grow within our organization.

You will hire, develop and retain staff, guide treatment option discussions, and manage daily huddles to optimize patient experience and profitability while ensuring compliance with policies.

Qualifications

• Minimum of one year of managing a team of direct reports.
• High school diploma or equivalent; college degree is preferred.
• A people centric leader who motivates and inspires others.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Hire, develop, manage and retain the office staff.
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
• Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability.
• Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance

Skills

Team management

People leadership

Communication skills

Analytical thinking

Data-driven decision making

Education

High school diploma or equivalent

College degree preferred

Job description

Aspen Dental is seeking a Dental Office Manager (Operations Manager) to lead office operations and support doctors in delivering trusted patient care. A ten-week training program will equip you with business and leadership skills to grow within our organization.

You will hire, develop and retain staff, guide treatment option discussions, and manage daily huddles to optimize patient experience and profitability while ensuring compliance with policies.