Dental Office Manager – Lead Operations & 5-Star Experience

Dr Lane & Associates; Wake Forest (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

401(k) with Employer Contribution

Paid Time Off

Fridays Off at 2:00 PM

Training & Development

Team Events

Volunteer Opportunities

Birthday & Work Anniversary Gifts

Job summary

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Wake Forest office and help create an exceptional experience for both our patients and team members. You will provide strategic leadership and hands-on oversight of daily operations to drive performance, develop the team, and ensure a 5-star patient experience.

The role requires strong leadership, communication, and problem-solving skills, with experience in dental software (Denticon preferred) and a

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of dental office experience required.
• Minimum of 2 years of dental management experience required.
• Strong leadership, coaching, and team‑building abilities.
• Excellent communication and interpersonal skills.
• Proven problem-solving and conflict‑resolution capabilities.
• Professional, patient‑focused, and service‑oriented mindset.
• Comfortable using dental software and computer systems (Denticon experience preferred).
• Ability to lift up to 15–20 pounds.

Responsibilities

• Lead day‑to‑day office operations, including scheduling, productivity, collections, receivables, and expense management.
• Drive new patient growth through community outreach and collaboration with the marketing team.
• Oversee the office's online reputation and encourage exceptional 5 star patient experiences.
• Coach, mentor, and develop team members while ensuring compliance with company policies and procedures.
• Manage daily closings, deposits, and month‑end reporting in partnership with the Regional Director.
• Address patient and employee concerns with professionalism, empathy, and confidence.
• Facilitate ongoing staff training and development.
• Maintain optimal provider schedules and doctor-to-patient ratios.
• Lead daily morning huddles and engaging monthly team meetings.
• Manage inventory, ordering, and office supply needs.
• Participate in company initiatives, meetings, and communications.
• Perform additional duties as assigned.

Skills

Leadership

Coaching

Communication

Team-building

Problem-solving

Customer service

Education

High School Diploma or GED

Tools

Denticon experience

Job description

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Wake Forest office and help create an exceptional experience for both our patients and team members. You will provide strategic leadership and hands-on oversight of daily operations to drive performance, develop the team, and ensure a 5-star patient experience.

The role requires strong leadership, communication, and problem-solving skills, with experience in dental software (Denticon preferred) and a