Dental Office Manager — Lead 5-Star Patient Experience

Lane & Associates Family Dentistry; Raleigh (NC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay!

Quarterly Bonus Opportunities!

Comprehensive Benefits Package (Health

Dental, Vision, Life, Disability

FSA & More)

401(k) with Employer Contribution!

Paid Time Off & Paid Holidays!

Fridays Off at 2:00 PM!

Uniform Allowance!

Paid Training & Professional Developm…

Job summary

Lane & Associates Family Dentistry in Raleigh Capital is hiring an Office Manager to lead daily operations, drive patient growth, and deliver a 5-star experience for patients and staff. You will provide strategic leadership, oversee scheduling, collections, and team development, and partner with leadership to maintain high standards of service.

The role requires at least 2 years of dental management, strong leadership, and excellent communication.

Qualifications

• Minimum 2 years of dental management experience.
• Strong leadership and team‑building abilities.
• Excellent communication and interpersonal skills.
• Proven problem‑solving and conflict‑resolution capabilities.
• Professional, patient‑focused, and service‑oriented mindset.
• Comfortable using dental software and computer systems (Denticon experience preferred).
• Ability to lift up to 15‑20 pounds.

Responsibilities

• Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
• Drive new patient growth through community outreach and collaboration with the marketing team
• Oversee the office's online reputation and encourage exceptional 5-star patient experiences
• Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
• Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
• Address patient and employee concerns with professionalism, empathy, and confidence
• Facilitate ongoing staff training and development
• Maintain optimal provider schedules and doctor-to-patient ratios
• Lead daily morning huddles and engaging monthly team meetings
• Manage inventory, ordering, and office supply needs
• Participate in company initiatives, meetings, and communications
• Perform additional duties as assigned

Skills

Leadership

Team Building

Communication

Problem Solving

Dental Software

Denticon

Scheduling

Coaching

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry in Raleigh Capital is hiring an Office Manager to lead daily operations, drive patient growth, and deliver a 5-star experience for patients and staff. You will provide strategic leadership, oversee scheduling, collections, and team development, and partner with leadership to maintain high standards of service.

The role requires at least 2 years of dental management, strong leadership, and excellent communication.