Dental Office Manager - Lead Growth & Patient Experience

RUSCH DENTAL GROUP LLC; New Castle (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Paid time off & holidays

Continuing education

401k with match

Scrub allowance

Job summary

RUSCH DENTAL GROUP LLC in New Castle, IN is seeking an experienced Dental Office Manager to lead our team, optimize patient care, and drive practice performance. You will oversee daily operations, scheduling, and patient experience while partnering with doctors and regional leadership.

The ideal candidate has 2–3 years of dental management, strong knowledge of dental insurance, and hands-on experience with Eaglesoft.

Qualifications

• Minimum 2–3 years of dental office management or dental leadership experience.
• Must have dental knowledge.
• Strong understanding of dental insurance, billing, collections, and scheduling.
• Experience with Eaglesoft is a must and Dental Intel and Peerlogic is preferred but not required.
• Strong leadership, communication, and organizational skills.
• Ability to manage KPIs/scorecards, team accountability, and practice growth.

Responsibilities

• Lead and coach team members
• Conduct daily huddles and monthly accountability meetings
• Hire, onboard, train, and develop team members
• Manage team performance reviews and goal setting
• Oversee scheduling, patient communication, and service recovery
• Ensure schedule utilization and provider productivity goals are met
• Support treatment follow-up and recare systems
• Resolve patient concerns professionally
• Monitor production, collections, A/R, treatment acceptance, and scheduling KPIs
• Oversee insurance workflows and billing systems
• Review reports and identify growth opportunities
• Manage expenses, supplies, and operational budgets

Skills

Leadership

Communication

Organizational skills

Tools

Eaglesoft

Dental Intel

Peerlogic

Job description

RUSCH DENTAL GROUP LLC in New Castle, IN is seeking an experienced Dental Office Manager to lead our team, optimize patient care, and drive practice performance. You will oversee daily operations, scheduling, and patient experience while partnering with doctors and regional leadership.

The ideal candidate has 2–3 years of dental management, strong knowledge of dental insurance, and hands-on experience with Eaglesoft.