Dental Office Manager — Front Desk Leader & Growth

Big Country Family Dental; Ellensburg (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance available

Job summary

Big Country Family Dental in Ellensburg, WA, is seeking an experienced Office Manager to keep a busy front desk running smoothly as the practice grows. You will manage scheduling, insurance verification, and patient billing while supporting a small, close-knit team.

Responsibilities include coaching front desk staff, tracking key metrics, coordinating with vendors, and ensuring patients understand next steps. A patient-focused, organized leader is ideal.

Qualifications

• 2+ years of experience in a dental or medical office front desk, billing, or management role.
• Experience with dental insurance verification and claims.
• Experience using practice management software (Dentrix and Dentrix Ascend).

Responsibilities

• Manage the daily schedule to keep chair time full and wait times short.
• Oversee insurance verification, claims, and follow-up on unpaid or denied claims.
• Handle patient billing, payment plans, and treatment cost estimates with clear communication.
• Lead and support front desk staff, including training and coaching.
• Track key numbers (collections, production, unscheduled treatment) and share with Dr. Sarah.
• Coordinate with vendors and keep office systems organized.
• Help new patients feel welcome and informed.

Skills

Dental front desk experience

Insurance verification

Practice management software

Customer service

Tools

Dentrix

Dentrix Ascend

Job description

Big Country Family Dental in Ellensburg, WA, is seeking an experienced Office Manager to keep a busy front desk running smoothly as the practice grows. You will manage scheduling, insurance verification, and patient billing while supporting a small, close-knit team.

Responsibilities include coaching front desk staff, tracking key metrics, coordinating with vendors, and ensuring patients understand next steps. A patient-focused, organized leader is ideal.