Dental Office Manager/Front Desk

High End Hiring; Martinsburg (WV); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

In house dental

PTO

Job summary

High End Hiring seeks an Office Manager for a thriving family‑owned general practice in West Virginia. In the beginning you will wear many hats, and as the schedule grows you will help build, train, and manage the team beneath you.

You will be organized, proactive, and comfortable working independently, helping close cases and fill the schedule while eventually overseeing the front desk operations and patient experience.

Qualifications

• Previous dental front desk, billing, or insurance experience preferred.
• Experience in office management and team leadership is a plus.

Responsibilities

• Answer incoming calls and convert inquiries into appointments.
• Schedule new and existing patients efficiently.
• Confirm appointments and minimize cancellations and no-shows.
• Follow up with unscheduled treatment and overdue patients.
• Maintain an organized and productive schedule.
• Help the doctor close treatment plans and improve patient experience.
• Assist in growing the patient base and keeping the office busy.
• Oversee front-office staff as the practice grows.

Skills

Dental front desk

Dental billing

Insurance

Office management

Job description

We are seeking an Office Manager for our thriving family-owned general practice.

In the beginning, you will wear many hats. As the schedule becomes busier, additional team members will be hired and you will have the opportunity to help build, train, and manage the team beneath you.

The ideal candidate is organized, proactive, personable, and comfortable working independently. You should understand that growing a new dental practice requires energy, follow-through, and a willingness to jump in wherever needed. You will need to help close cases and fill the schedule.

Your Initial Priorities

Building & Maintaining a Full Schedule

• Answer incoming calls and convert inquiries into appointments
• Schedule new and existing patients efficiently
• Confirm appointments and minimize cancellations and no-shows
• Follow up with unscheduled treatment and overdue patients
• Maintain an organized, productive schedule
• Help the doctor to close treatment plans
• Help create an excellent experience for every new patient
• Take an active role in growing the patient base and keeping the office busy

As we grow your role will gradually transition from doing everything yourself to overseeing the people doing it, with responsibilities that may include:

• Helping recruit and train new administrative team members
• Establishing front-office systems and procedures
• Delegating responsibilities as the team expands
• Monitoring scheduling, collections, billing, and insurance performance
• Creating accountability within the front office
• Working closely with the doctor/owner to help the practice reach its goals
• Taking increasing responsibility for the overall day-to-day management of the practice

Who We’re Looking For

We are looking for someone who can say:

“Give me the office, and I’ll help you build it.”

You should be someone who takes initiative rather than waiting to be told what to do. You notice an empty schedule and work to fill it. You see an unpaid claim and follow it through until it is resolved. You recognize when a system isn’t working and help create a better one.

Previous dental front desk, dental billing, insurance, or office management experience is strongly preferred.

Why This Opportunity Is Different

For the right person, this can grow from a hands-on front desk/management position into a true Dental Office Manager leadership role as the practice expands.

If you are experienced in dental administration, enjoy building something new, and want a position where your contribution will genuinely make a difference, we’d love to hear from you.

8:30 – 5:00 Monday – Friday, no weekends

$25 – $35 per hour based on experience

IND

Requirements

Able to answer incoming calls and convert inquiries into appointments

Schedule new and existing patients efficiently

Confirm appointments and minimize cancellations and no-shows

Follow up with unscheduled treatment and overdue patients

Maintain an organized, productive schedule

Help the doctor to close treatment plans

Help create an excellent experience for every new patient

Take an active role in growing the patient base and keeping the office busy

Benefits

In house dental

PTO