Dental Office Manager

Ayrsley Family Dentistry; Rock Hill (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Ayrsley Family Dentistry is seeking an experienced Senior Treatment, Financial & Practice Development Coordinator / Office Manager to serve as the senior administrative leader of our established dental practice in Rock Hill, SC. This role combines leadership, patients' financial discussions, and strategic growth to enhance patient experience and practice performance.

The ideal candidate will lead the administrative team, oversee case presentation and treatment coordination, manage marketing

Qualifications

• Experience in dental practice administration or office management.
• Excellent communication and relationship-building skills.
• Ability to present treatment options and financial discussions to patients.
• Strong leadership and team-management abilities.
• Comfort with dental software and data-driven planning.

Responsibilities

• Lead treatment coordination and discuss financial options with patients.
• Provide senior administrative leadership and manage the administrative team.
• Help develop annual business and growth plans for the practice.
• Oversee annual marketing plans and growth strategies.
• Maximize use of EagleSoft, Dental Intelligence, Modento, Mango and Pearl AI to improve patient experience and performance.

Skills

Leadership

Communication

Relationship-building

Financial discussions

Marketing

Data analysis

Technology proficiency

Tools

Eaglesoft

Dental Intelligence

Modento

Mango

Pearl AI

Job description

I am hiring for my replacement. This is a great office to work for. I have loved my almost 22 years with them.

AYRSLEY FAMILY DENTISTRY Office Manager Lead the Practice. Elevate the Patient Experience. Drive Sustainable Growth.

Ayrsley Family Dentistry is seeking an experienced, confident, and relationship-focused Senior Treatment, Financial & Practice Development Coordinator / Office Manager to serve as the senior administrative leader of our established dental practice.

We are a relationship-driven practice built on warmth, trust, exceptional customer service, and high-quality dentistry. Our ideal candidate is both a strong leader and an exceptional communicator who can help patients understand the value of recommended care while helping the practice grow responsibly.

KEY RESPONSIBILITIES

Treatment & Financial Coordination

• Lead case presentation and financial discussions with patients.
• Develop and manage a systematic follow-up process for unscheduled treatment.
• Track and improve treatment acceptance.
• Develop and manage a targeted dental membership plan for appropriate uninsured patients.
• Help reduce dependence on insurance as the primary driver of treatment decisions.

Office Leadership & Team Management

• Serve as the senior administrative team member and provide day-to-day leadership for the administrative team.
• Establish and maintain exceptional customer-service standards.
• Participate in hiring, onboarding, training, performance management, and termination decisions in collaboration with Drs. Pak and Vowell
• Lead administrative meetings and help create a culture of accountability, teamwork, and professionalism.
• Identify training needs and opportunities to improve team performance.

Practice Development & Annual Planning

• Work with Drs. Pak and Vowell to develop the practice's annual business and growth plan.
• Monitor key practice metrics including production, collections, treatment acceptance, unscheduled treatment, new patients, reactivation, schedule utilization, and patient retention.
• Help lead the practice toward its five year goal of 25% increase in office production.

Marketing & Growth

• Create and implement the annual marketing plan.
• Oversee social media
• Develop strategies for new-patient growth, referrals, patient reactivation, membership-plan enrollment, and strengthening existing patient relationships.
• Track marketing results and return on investment.
• Ensure all marketing reflects the warmth, quality, and reputation of Ayrsley Family Dentistry.

Technology & Systems

• Maximize the use of Eaglesoft, Dental Intelligence, Modento, Mango, and Pearl AI to improve patient experience, treatment acceptance, scheduling, communication, and practice performance.
• Use practice data to identify opportunities and hold the administrative team accountable for follow-through.

WHAT WE ARE LOOKING FOR

The ideal candidate is:

• Someone who wants to work hard alongside an amazing team to create something really special.
• Experienced in dental practice administration, treatment coordination, or office management
• An exceptional communicator and relationship builder
• Confident discussing treatment and finances with patients
• A natural leader who can coach and hold others accountableComfortable with technology and implementing new systems
• Business-minded and comfortable working with numbers and practice metrics
• Creative and strategic about marketing and practice growth
• Comfortable making decisions and having difficult conversations respectfully
• Someone who understands that excellent patient relationships and excellent business performance go hand in hand

SUCCESS IN THIS ROLE

Success means that patients feel valued, doctors feel supported, the administrative team is accountable, appropriate treatment is accepted, collections remain strong, and the practice continues to grow without losing the personal relationships that make Ayrsley Family Dentistry special.