Dental Office Manager

Affordable Care, LLC; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Affordable Care, LLC is seeking an Office Manager to oversee daily operations of a dental practice in Columbia, SC. The role supports the doctor and staff to deliver high-quality patient care.

You will supervise front/back-office activities, coordinate patient flow, manage staff performance, and work toward revenue and treatment goals while maintaining compliance with OSHA and HIPAA.

Qualifications

• Strong interpersonal, leadership, management, and relationship-building skills.
• 1 to 3 years of supervisory experience.
• Superior written and verbal communication skills.
• Familiarity with dental office procedures and terminology is helpful.
• Strong computer skills and the ability to learn new programs.
• Strong marketing background.
• Competitive spirit with an entrepreneurial mindset to exceed goals.
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred.

Responsibilities

• Oversee daily dental office operations to support the doctor and staff.
• Supervise on-site laboratory quality, production, and cleanliness.
• Manage front and back-office tasks, patient flow, and relations.
• Motivate and develop the dental office team and schedule management.
• Help achieve revenue goals through scheduling, productivity, and planning.
• Educate patients on insurance benefits and payment options.
• Address patient complaints professionally and promptly.

Skills

Interpersonal skills

Leadership

Supervisory experience

Communication

Dental terminology

Computer skills

Marketing background

Goal-oriented

Education

HS Diploma

Tools

MS Office

Practice management software

Job description

JOB PURPOSE:

The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

GENERAL DUTIES & RESPONSIBILITIES:

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.

• Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.

• Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).

• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.

• Motivate office team members and proactively seek ways to improve the dental practice.

• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.

• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.

• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.

• Resolve patient complaints in a professional and caring manner.

• Other duties as assigned.

EDUCATION RECUIRMENTS:

• HS Diploma degree preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal, leadership, management, and relationship-building skills

• 1 to 3 years of supervisory experience

• Superior written and verbal communication skills

• Familiarity with dental office procedures and terminology is helpful

• Strong computer skills and the ability to learn new programs

• Strong marketing background

• Competitive spirit with an entrepreneurial mindset to exceed goals

• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred

Job Details

Pay Type Salary

Job Category Practice Staff