Dental Office Manager

Jericho Road Community Health Center; Buffalo (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Dental Office Manager to oversee both administrative and clinical staff. This full-time role focuses on ensuring efficient workflows between teams, managing patient care standards, and maintaining compliance with regulations. The position offers a unique opportunity to contribute to a mission-driven organization that values health equity and social justice. Join a collaborative environment that fosters professional growth and offers competitive pay, comprehensive benefits, and even global travel opportunities. If you're passionate about making a difference in healthcare, this role is for you.

Benefits

Competitive Pay

Comprehensive Benefits

Global Travel Opportunities

Loan Forgiveness Options

Flexible Workweek

Qualifications

• 2+ years of experience managing a healthcare or dental team.
• Knowledge of dental practices and primary care environment.

Responsibilities

• Supervise and train staff on patient check-in/out and documentation.
• Manage appointment scheduling, medical records, and billing.

Skills

Team Management

Patient Care Standards

Insurance Coordination

Regulatory Compliance

Conflict Resolution

Education

High School Diploma or GED

Bachelor's Degree

Tools

Dentrix EMR

Medent EMR

Microsoft Office

Job description

Join to apply for the Dental Office Manager role at Jericho Road Community Health Center

Jericho Road Community Health Center is actively seeking a Dental Office Manager. This position is full-time, within the Dental Department, at our 1021 Broadway location. The Dental Office Manager will oversee administrative and clinical staff, focusing on front desk operations, scheduling, prior authorizations, referrals, supply ordering, insurance coordination, and regulatory compliance. The role involves creating efficient workflows between clinical and administrative teams and providing support during staffing shortages.

Work with a Purpose

Jericho Road offers an opportunity to be part of a movement larger than any individual. We believe in positive influence, impacting communities locally and globally. Our mission is rooted in health equity, social justice, and serving diverse populations, including global clinics in Sierra Leone, Goma, and Nepal.

Responsibilities

• Supervise and train staff on administrative tasks such as patient check-in/out, documentation, case histories, insurance verification, referrals, prior authorizations, and mail processing.
• Maintain and transmit medical records and correspondence via mail, email, or fax.
• Manage messages and documents, ensuring proper routing.
• Provide coverage for front office tasks to ensure consistent patient care.
• Ensure patient care meets clinical, quality, regulatory, and satisfaction standards.
• Review and improve dental office processes.

Supervision

• Operate within Dentrix EMR, dental regulations, and standards from DOH and HRSA.
• Model and enforce HIPAA compliance.
• Establish office efficiencies and manage staff training.
• Lead staff, conduct performance evaluations, and manage schedules and attendance.

Administration

• Manage appointment scheduling, medical records, billing, and insurance coding.
• Oversee patient surveys and ensure ethical interactions.
• Conduct staff meetings and planning.
• Use Microsoft Office for reports and correspondence.
• Ensure professional conduct and organizational compliance.
• Support conflict resolution and team building.
• Collaborate with the Dental Director on office operations.
• Participate in training to stay current with billing practices.

Qualifications

• At least 2 years of experience managing a healthcare or dental team.
• Knowledge of dental practices and primary care environment.
• Familiarity with health care tools/systems, including EMRs like Medent and Dentrix.
• High school diploma or GED required; BA preferred.

Salary Range: $60,000.00 - $65,000.00, based on experience and qualifications.

Why Jericho: Competitive pay, comprehensive benefits, global travel opportunities, loan forgiveness options, and a flexible workweek within certain teams.

We promote equity and are an Equal Opportunity Employer. Job duties may evolve based on organizational needs.

Additional Details

• Senior Level: Mid-Senior
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industry: Hospitals and Healthcare