Dental Office Front Desk Receptionist- Full time

Angela Aaron DDS; Waldwick (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Receptionist who will be the welcoming face of the office. This role involves greeting patients, managing phone inquiries, and scheduling appointments. The ideal candidate will possess excellent customer service and communication skills, ensuring a positive experience for all visitors. Additionally, there will be opportunities for training in instrument sterilization and room turnover. Join a team dedicated to creating a comfortable environment for patients while working in a supportive and professional atmosphere. This position offers flexible days and a healthy work-life culture, making it an attractive opportunity for those looking to contribute to a positive dental practice.

Benefits

Competitive Pay

Healthy Work-Life Company Culture

Paid Training

Flexible Days

Qualifications

• High school diploma required; some post high school education preferred.
• Two years of relevant experience preferred.

Responsibilities

• Greet patients and visitors warmly and manage inbound phone inquiries.
• Schedule and confirm patient appointments and assist with billing.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Telephone Skills

Dependability

Education

High School Diploma or GED

Post High School Education or Training

Tools

Eaglesoft Dental Practice Management Software

Job description

Job Summary:

The Front Desk Receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. In addition, we are looking for an applicant who is willing to be trained to do instrument sterilization and room turnover when needed.

Compensation: Depends upon Skill and Experience

Current Office Hours: Mon 9am-5pm, Tues 12pm-8pm, Wed 11am-6pm, Thurs 9-5pm, Fri 9-3pm

Job Responsibilities:

• Greets all patients and visitors in a warm, sincere, and helpful manner
• Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits
• Manages inbound phone inquiries and routes calls accordingly
• Schedules and confirms patient appointments
• Will be trained to do instrument sterilization and room turnover
• Helps with patient billing and insurance
• Maintains a neat, clean office and reception area and ensures HIPAA Notice of Privacy Practice is properly displayed
• Attends all staff meetings, trainings, and educational classes as required
• Ensures all insurance information is correctly updated
• Performs other duties as assigned

Qualifications:

• High school diploma or GED required; some post high school education or training preferred
• Two years of relevant experience preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Experience with Eaglesoft dental practice management software a plus
• Strong computer and internet skills

Benefits:

• Competitive Pay
• Healthy Work-Life Company Culture
• Paid Training
• Flexible Days

About Us:

We offer general and cosmetic dental services to patients of all ages. Our mission is to create and maintain the patient's perfect smile in a safe and positive environment. As a team, we work to minimize any anxieties our patients may have. Our office is equipped with the most current technologies including scanning and milling units, intraoral imaging, operatory TVs, digital x-rays, and digital charting.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.