Customer Service Liaison/Front Desk Receptionist

Always Compassionate; City of White Plains (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in home care is seeking a Customer Service Liaison/Front Desk Receptionist for their White Plains office. The role involves handling calls, greeting clients, and performing clerical duties. Ideal candidates will have strong interpersonal skills and experience in the medical or office field. Join a passionate team dedicated to enhancing patient care and quality of life.

Qualifications

• Outstanding interpersonal and customer service skills.
• Medical field or office experience is strongly preferred.

Responsibilities

• Answer incoming calls and direct them to appropriate personnel.
• Greet clients and assist potential applicants.
• Perform various clerical duties: scanning, emailing, copying.

Skills

Interpersonal Skills

Customer Service

Organizational Skills

Time Management

Education

Medical Field Experience

Office Experience

Tools

Microsoft Office Suite

HR Systems

Job description

Customer Service Liaison/Front Desk Receptionist page is loaded

Customer Service Liaison/Front Desk Receptionist

Apply locations: White Plains, NY | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR100564

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life.

Overview:

The Customer Service Liaison/Front Desk Receptionist handles all visitors, calls, and administrative duties for our Melville/Long Island office. They are the first point of contact with our internal and external colleagues. They must present a professional appearance and demeanor that is inviting to all those they interact with, regardless of the medium. They assist in the running of the office to ensure all requests are directed or satisfied to support business growth.

***This position is based full-time (Mon-Fri) at our White Plains office.

Responsibilities:

• Answer incoming calls and direct them to the appropriate personnel and/or department.
• Greet clients and potential applicants, assisting them as needed.
• Link calls to appropriate client schedules.
• Troubleshoot discrepancies.
• Contact caregivers and/or clients as necessary to investigate missed calls, phone number errors, overlapping shifts, late or missed calls, etc.
• Answer all telephone calls professionally, knowledgeably, and invitingly.
• Assist the Human Resources Department with applicant onboarding as necessary.
• Perform various clerical duties: scanning, emailing, copying, filing, etc.
• Perform other functions and projects as assigned by management.

Qualifications:

• Outstanding interpersonal and customer service skills.
• Ability to answer phones professionally.
• Excellent organizational skills and attention to detail.
• Proficient in time management with a proven ability to meet deadlines.
• Medical field or office experience is strongly preferred.
• Proficient with HR systems, Microsoft Office Suite, or related software.

Always Compassionate Home Care provides equal opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, parental status, national origin, age, disability (physical or mental), family medical history, genetic information, political affiliation, military service, or any other non-merit-based factors protected by law. All employment decisions are based solely on relevant criteria, including experience and suitability.