Dental Office Coordinator Administrative Lead

Empower Dental Group; Burbank (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Competitive salary

Job summary

Empower Dental Group located in Burbank, California, is seeking a detail-oriented Dental Office Coordinator / Administrative Lead. The ideal candidate will support administrative control, enhance practice efficiency, and maintain compliance. Qualifications include a High School Diploma, a minimum of 2 years experience in dental front office operations, and knowledge of treatment coordination.

The role involves overseeing daily operations, performing routine audits, and monitoring accounts receivable to ensure efficient practice management. We are an Equal Opportunity Employer.

Qualifications

• Minimum of 2 years of dental front office or administrative experience required.
• Strong understanding of dental billing and accounts receivable.
• Detail-oriented and capable of identifying inefficiencies.

Responsibilities

• Oversee daily front desk operations for efficiency.
• Perform chart audits to ensure compliance.
• Monitor AR aging reports and coordinate with billing.
• Assist Office Manager with KPI tracking.

Skills

Treatment Coordination Experience

Dental Insurance Knowledge

Communication Skills

Attention to Detail

Process Improvement

Education

High School Diploma or equivalent

Tools

Open Dental

Practice by Numbers

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient‑centered, team‑driven culture that transforms the dental experience. As we scale, we’re looking for a detail‑oriented, process‑driven Dental Office Coordinator / Administrative Lead to help strengthen our systems, ensure compliance, and support the continued growth of our Rancho office.

Dental Office Coordinator / Administrative Lead

This role supports administrative control, front office accountability, and operational efficiency. It is a systems and quality control role — not a traditional front desk position.

Schedule:

M-F 9am – 6pm

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of dental front office or administrative experience
• Treatment Coordination Experience Required
• Strong understanding of dental insurance, billing, and accounts receivable
• Experience reading and interpreting AR aging reports
• Familiarity with dental software (Open Dental and/or Practice by Numbers preferred)
• Detail‑oriented and process‑driven with a quality‑control mindset
• Strong communication and accountability skills
• Ability to identify inefficiencies and implement improvements

Job Responsibilities

• Oversee daily front desk flow and ensure schedule efficiency across the practice; maintain accurate and complete patient records and documentation
• Perform routine chart audits to verify accuracy and compliance; ensure clinical notes, x-rays, and documentation meet office and regulatory standards; flag and follow through on missing or incomplete records
• Monitor AR aging reports and identify problem accounts; coordinate with the billing team to resolve outstanding balances; track insurance delays, denials, and follow‑ups to resolution
• Support the Office Manager with reporting, KPI tracking, and accountability systems; monitor key performance indicators including production, collections, and case acceptance; identify operational inefficiencies and assist in implementing solutions
• Comply with all HIPAA, OSHA, and infection control standards

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.