Dental Office Assistant

Heartland Dental LLC; Medina (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Business Assistant to join their vibrant team. This role emphasizes a patient-first approach, where you will manage front office operations, ensuring seamless communication with patients and insurance companies. You will thrive in a collaborative environment that values continuous learning and team cohesion. With competitive benefits and a supportive culture, this position offers the opportunity to grow within a stable organization recognized for its commitment to diversity and inclusion. If you're passionate about providing exceptional service and want to make a difference in your community, this role is perfect for you.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Paid Holidays

On-Demand Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet patients and manage front office duties.
• Schedule appointments and file insurance claims.
• Post payments and process accounts receivable.

Skills

Customer Service

Communication Skills

Organizational Skills

Insurance Billing

Education

High School Diploma

Tools

Dentrix

Job description

Business Assistant

Family Dental Care of Medina is looking for a full-time Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team.
2. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
3. Utilize Dentrix for patient scheduling and records.
4. Schedule and confirm appointments for multiple providers in the office.
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
6. Post insurance and patient payments and process accounts receivables.
7. Review treatment plan fees and payment options with patients.
8. Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Front-loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential.
• Access to on-demand Daily Pay.

Family Dental Care of Medina, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 13-person team that thrives on collaboration, communication, and community.
• Goal-oriented, hard-working, and motivating colleagues.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual or in-person training sessions periodically throughout the year.
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions, to be completed prior to starting employment. This requirement does not apply in FL & TN.

Work Schedule

• Mondays 7:00 AM – 4:30 PM, Tuesdays 7:00 AM – 4:30 PM, Wednesdays 7:00 AM – 4:00 PM, Thursdays 10:00 AM – 7:00 PM, Fridays 7:00 AM – 4:30 PM, off every other Monday.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and patients. Supported doctors lead their practices with clinical autonomy, united by a common goal: delivering high-quality dental care and experiences.

At Heartland Dental, we’re committed to diversity and inclusion. We provide all employees and applicants with protections under federal, state, and local laws ensuring equal opportunity in employment.