Dental Office Assistant

Heartland Dental LLC; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Heartland Dental is seeking a Business Assistant to join their Richmond office. This role involves managing front office tasks, greeting patients, and supporting the dental team in providing exceptional care. Candidates should have strong communication skills and experience in a customer-focused environment.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Daily Pay Access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties including answering phones and scheduling.
• File patient insurance claims and follow up on outstanding claims.

Skills

Communication

Organizational Skills

Customer Service

Tools

Dentrix

Job description

Business Assistant

Complete Dental Care of Richmond is looking for a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team.
2. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
3. Utilize Dentrix for patient scheduling and records.
4. Schedule and confirm appointments for multiple providers in the office.
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
6. Post insurance and patient payments and process accounts receivables.
7. Review treatment plan fees and payment options with patients.
8. Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

1. Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
2. Front-loaded education and training, providing you the opportunity to develop to your full potential.
3. Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential.
4. Access to on-demand Daily Pay.

Minimum Qualifications

1. Experience working in a fast-paced and customer-centric environment.
2. Excellent communication and organizational skills.
3. The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

1. 1+ years of experience in a dental or medical setting.
2. 1+ years of experience with insurance billing and accounts receivable.
3. Dentrix or other dental software experience.

Physical Requirements

1. Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
2. Prolonged periods sitting at a desk and working on a computer.
3. Must be able to lift up to 15 pounds at times.
4. Availability to attend virtual training sessions (or in-person) periodically throughout the year.
5. As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This will be arranged during the pre-employment process, with guidance or paperwork provided. Not applicable in FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 dental offices. Supported doctors lead their practices with clinical autonomy, united by a goal to deliver high-quality dental care and experiences to their communities.

We are committed to diversity and inclusion, providing equal opportunity employment in accordance with all applicable laws.