Dental Office Assistant

Heartland Dental; Kennesaw (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Heartland Dental LLC is seeking a Business Assistant for its Kennesaw office. The ideal candidate will have experience in a dental setting, manage front office tasks, and contribute to a team-oriented environment that prioritizes patient care. Competitive benefits and opportunities for growth are offered.

Benefits

Health insurance

Retirement plans

Paid holidays

PTO

Front-loaded education and training

Access to on-demand Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Ability to handle PHI with regular HIPAA training.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients as they enter the office.
• Manage front office duties including answering phones and scheduling.
• File patient insurance claims and process accounts receivable.

Skills

Communication

Organizational Skills

Customer Service

Education

1+ years in a dental or medical setting

1+ years of experience with insurance billing and accounts receivable

Tools

Dentrix

Job description

Baker Road Dental Care is looking for a Business Assistant to join our team. The ideal candidate will have experience working in a medical or dental setting, processing payments and claims, and be able to travel to nearby offices when short-staffed.

Must be available to work Monday-Thursday 7:40 a.m. - 5:00 p.m. and Friday 7:40 a.m. - 1:00 p.m.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors come after the organization was reviewed among 1.5 million companies and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO.
• Front-loaded education and training to develop your full potential.
• Opportunity to be part of a stable company with 20+ years of industry-leading experience and unlimited growth potential.
• Access to on-demand Daily Pay.

About Baker Road Dental Care

Baker Road Dental Care, like each supported office, is unique to its community and patients.

• Join a 14-person team that thrives on collaboration, communication, and community.
• Located at 4090 Jiles Road NW in Kennesaw, GA.

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Ability to handle minimum PHI necessary for job functions, with regular HIPAA training, and maintain data safeguards.

Preferred Experience

• 1+ years in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or similar dental software experience.

Physical Requirements

• Ability to perform duties with or without reasonable accommodations.
• Prolonged sitting and working on a computer.
• Must lift up to 15 pounds.
• Availability for periodic virtual or in-person training sessions.
• TB test required prior to employment, except in FL & TN.

Who is Heartland Dental?

Heartland Dental supports over 3,000 doctors across 39 states and D.C., providing non-clinical support to over 1,800 offices. Supported doctors retain clinical autonomy, united by the goal of delivering high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity for all employees and applicants.