Complaints Administrative Assistant - US Remote

Davita Inc.; Atlanta (GA); Remote; USD 37,000 - 56,000; Full time

Job summary

A leading company provides an opportunity for a Complaints Administrative Assistant to join their remote team. The role involves managing complaints, processing claims, and generating reports. Ideal candidates will have a background in the collateral repossession or insurance claims industry, strong communication skills, and the ability to handle multiple tasks effectively.

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Qualifications

• 2+ years of collateral repossession and/or insurance claims experience required.
• Strong phone skills and ability to give clear directions.
• Experience with claims processing is a plus.

Responsibilities

• Manage complaints and incidents, ensuring proper documentation.
• Process claims and generate departmental reports.
• Conduct outbound calling to discuss findings of claim reviews.

Skills

Communication

Data Entry

Analytical Skills

Multi-tasking

Organization

Tools

Microsoft Excel

Google Docs

Google Sheets

Job description

Complaints Administrative Assistant - US Remote

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team. Job Description

This position will involve the following:

The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs.

* Handing and/or receiving complaints, incidents, issues
* Claims processing
* Contract and document review
* Data entry
* Logging, pulling evidence
* Estimates and quotes
* Internal audits
* 40% outbound calling debtors to discuss findings of claim review
* Remediations
* Report generation

Preferred Qualifications:

* Excellent verbal and written communication skills
* Strong phone skills with ability to give clear and concise direction
* Strong multi-tasking and organization skills
* Google email, Docs and Sheets experience preferred
* Microsoft Excel and Word (Intermediate to Advanced) experience
* Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
* Claims and/or Complaints experience a plus

This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $37,200 - $55,700 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• 2+ years of Collateral Repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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