Dental Office Assistant

Heartland Dental LLC; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team in a thriving dental office as a Business Assistant, where your role is pivotal in creating a welcoming environment for patients. This position offers a unique opportunity to work in a fast-paced, customer-centric setting that prioritizes patient care and continuous learning. You will manage essential front office operations, ensuring smooth communication with patients and insurance companies while utilizing advanced software tools. With a commitment to employee growth, this established organization provides a supportive culture and competitive benefits, making it an ideal place for those passionate about healthcare and teamwork.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Daily Pay Access

Paid Holidays

Qualifications

• 1 year of dental experience required.
• Excellent communication and organizational skills needed.

Responsibilities

• Greet patients and manage front office duties.
• Utilize Dentrix for scheduling and patient records.
• File insurance claims and process payments.

Skills

Customer Service

Communication Skills

Organizational Skills

HIPAA Compliance

Education

High School Diploma

Tools

Dentrix

Job description

Business Assistant

Cincinnati Dental Services of Cincinnati/Ferguson is looking for an experienced full-time Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Front-loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be a part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential.
• Access to on-demand Daily Pay.

About Cincinnati Dental Services of Cincinnati/Ferguson

Cincinnati Dental Services of Cincinnati/Ferguson, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 9-person team that thrives on collaboration, communication, and community.
• Easy going, growing, professional, and welcoming.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• 1 year of experience in dental experience is required.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person) periodically throughout the year.
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Work Schedule:

• Monday, Weds, Thurs 8am-5:30pm, Tues 7am-4:30pm.

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.