Dental Office Administrator - Lead Operations & Team Growth

Dental Metrics Maven; Sudbury (MA); Sur place; USD 41 000 - 48 000; Plein temps

Avantages offerts par ce poste

PTO 10 days

Paid holidays

Medical insurance 60% covered

401(k) with profit sharing

Pediatric dental/orthodontic coverage

Professional growth

Weekday schedule

Résumé du poste

Dental Metrics Maven in Sudbury, MA, seeks a confident Dental Office Administrator to join a privately owned pediatric dental and orthodontic practice. You will lead daily operations, oversee front-office workflows, and partner with ownership to implement improvements that enhance efficiency and patient experience.

The role emphasizes relationship-based leadership, strong communication, and hands-on ownership of administrative processes, with a Monday–Friday schedule and no weekends.

Qualifications

• Previous dental practice experience is required.
• Strong understanding of dental front office operations and administrative workflows.
• Experience reviewing dental patient ledgers, payment posting, and account balances.
• Knowledge of dental insurance, billing, and collections processes.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to independently resolve operational challenges and prioritize responsibilities.
• Comfortable providing direction, coaching, and accountability to other team members.
• Strong technology skills and ability to learn new practice management systems.
• Professional, dependable, and comfortable working directly with practice ownership.

Responsabilités

• Oversee daily administrative operations to ensure the practice runs efficiently and professionally.
• Serve as a primary point of contact for administrative questions, concerns, and operational challenges.
• Proactively identify problems and implement practical solutions without requiring constant direction from ownership.
• Establish consistent administrative workflows, policies, and expectations.
• Monitor daily office activities to ensure responsibilities are completed accurately and on time.
• Coordinate with clinical and administrative team members to maintain smooth patient flow.
• Help reduce unnecessary operational interruptions so providers can remain focused on patient care.
• Foster a collaborative, respectful, and accountable team environment.
• Build strong working relationships with employees across different roles and personalities.
• Establish clear expectations and encourage consistent follow-through.
• Provide constructive coaching and guidance to team members.
• Address interpersonal challenges professionally and diplomatically.
• Encourage employees to take ownership of their responsibilities and develop stronger problem-solving skills.
• Support onboarding, training, and ongoing development of administrative staff.
• Serve as a trusted liaison between practice ownership and the team.
• Review and interpret dental patient ledgers to ensure accuracy.
• Oversee proper posting of payments, adjustments, and insurance transactions.
• Monitor outstanding balances, collections, and accounts receivable.
• Identify discrepancies in patient accounts and work toward timely resolution.
• Support accurate insurance processing and financial documentation.
• Train and guide administrative team members on proper ledger management and financial workflows.
• Establish accountability around billing, posting, and collections procedures.
• Work with practice ownership to identify opportunities for improved financial performance.
• Develop a strong working knowledge of Cloud9 dental practice management software.

Connaissances

Dental front office

Leadership

Communication

Organization

Problem-solving

Outils

Cloud9

Description du poste

Dental Metrics Maven in Sudbury, MA, seeks a confident Dental Office Administrator to join a privately owned pediatric dental and orthodontic practice. You will lead daily operations, oversee front-office workflows, and partner with ownership to implement improvements that enhance efficiency and patient experience.

The role emphasizes relationship-based leadership, strong communication, and hands-on ownership of administrative processes, with a Monday–Friday schedule and no weekends.