Dental Network Retention Specialist

MetLife; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid time off

Job summary

MetLife is seeking a Network Retention Specialist to nurture dental provider relationships nationwide and strengthen the network for members' access to quality care.

You will lead retention initiatives, negotiate terms, and collaborate with cross-functional teams to drive engagement and performance across the dental network.

Qualifications

• Excellent communication, relationship management, and customer service skills are required.
• Working knowledge of dental provider networks, insurance operations, contracting, and retention practices.
• Strong analytical and problem-solving skills with data interpretation abilities.
• Intermediate+ Excel proficiency, including Financial Tools.

Responsibilities

• Develop and maintain strong relationships with dental network providers to support provider satisfaction, retention, and access to high-quality care.
• Execute provider retention and network growth strategies, including outreach to existing and prospective network providers.
• Negotiate provider agreements, fees, and contract terms while balancing provider needs and business objectives.
• Partner with cross-functional teams to implement network retention initiatives and solutions.
• Address provider concerns, resolve complex issues, and deliver recommendations to support network performance.

Skills

Communication

Relationship management

Customer service

Dental network knowledge

Analytical thinking

Excel (Financial tools)

Multi-priority management

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Network Retention Specialist is responsible for cultivating and maintaining strong relationships with dental providers across the United States to support network stability, provider satisfaction, and member access to quality, affordable dental care. Guided by our purpose – a always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this role offers the opportunity to influence provider engagement and retention strategies, collaborate with cross-functional business partners, and make a direct impact on the strength and stability of MetLife's dental network.

Key Responsibilities

• Develop and maintain strong relationships with dental network providers to support provider satisfaction, retention, and access to high-quality care.
• Execute provider retention and network growth strategies, including outreach to existing and prospective network providers.
• Negotiate provider agreements, fees, and contract terms while balancing provider needs and business objectives.
• Partner with cross-functional teams and internal stakeholders to develop and implement network retention initiatives and solutions.
• Address provider concerns, resolve complex issues, and deliver recommendations and proposals that support network performance and strategic goals.

Required Qualifications

• Excellent communication, relationship management, and customer service skills.
• Working knowledge of dental provider networks, insurance operations, contracting, and retention practices.
• Strong analytical and problem-solving skills with the ability to interpret data and recommend actionable solutions.
• Intermediate or higher proficiency in Microsoft Excel, including ability to work with Financial Tools.
• Demonstrated ability to manage multiple priorities in a shared work queue environment while maintaining accuracy and service standards.

Preferred Qualifications

• 3+ of experience in customer retention, account management, provider relations, or consultative sales within the dental or healthcare industry.
• Proven ability to negotiate and influence outcomes while fostering positive provider relationships.
• Experience managing provider accounts and developing strategies to improve engagement and retention.
• Strong customer service and relationship management skills.
• Demonstrated ability to analyze situations, solve problems, and make sound business decisions.
• Bachelor’s Degree or equivalent work experience.

The expected salary range for this position is $70,000 - $85,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.