Reports Analyst

MetLife; Aurora (IL); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health plan

401(k) with employer matching

Life insurance

Parental leave

Job summary

MetLife is seeking a Reports Analyst to provide customer data, reporting, analysis, and trends for Small to National Accounts. This hybrid role emphasizes data integrity, timely presentation, and actionable recommendations to management.

You will support internal customers by delivering accurate reports and insights, leveraging AI to boost efficiency, and collaborating with teams across the enterprise. The position requires expert Excel skills, 3-4 years in reporting, strong communication, and a

Qualifications

• Expert level in Microsoft Excel and other MS Suite products.
• 3-4 years of related work experience in reporting and data analysis.
• Excellent organizational, interpersonal, and communication skills both written and verbal.
• Self-motivated, quick learner and proactive in personal development.
• Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks.

Responsibilities

• Run ad hoc and scheduled reports and submit to business management and/or senior staff.
• Respond to detailed information requests by preparing and creating business and operational reports.
• Research requests and download data in order to prepare exhibits, summaries, presentations, and/or reports for review by business management or senior staff.
• Manipulate data using spreadsheet or database applications taking into account technical knowledge of operations, reporting formats, and objectives of data analysis.
• Maintain databases, ensure integrity of data, and remain current on applicable business functions and technology tools.

Skills

Excel

Data analysis

Communication

Self-motivated

AI usage

Education

Bachelor’s degree

Tools

MS Office

Job description

Description and Requirements

The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Reports Analyst is responsible for provide customer data, reporting, analysis, trending, and recommendations to business management and ensure data integrity, format, collection and presentation in an accurate and timely manner across Small Market, Regional Market, Specialty Market, and National Accounts. This is an exciting opportunity to be a part of a team who provides exception operational support to our internal customers.

Key Responsibilities

• Run ad hoc and scheduled reports and submit to business management and/or senior staff.
• Respond to detailed information requests by preparing and creating business and operational reports.
• Research requests and download data in order to prepare exhibits, summaries, presentations, and/or reports for review by business management or senior staff.
• Manipulate data using spreadsheet or database applications taking into account technical knowledge of operations, reporting formats, and objectives of data analysis.
• Maintain databases, ensure integrity of data, and remain current on applicable business functions and technology tools.

Required Qualifications

• Expert level in Microsoft Excel and other MS Suite products.
• 3-4 years of related work experience in reporting and data analysis
• Excellent organizational, interpersonal, and communication skills both written and verbal
• Self-motivated, quick learner and proactive in personal development
• Ability to use AI to improve speed, quality, and efficiency across a broad range of day-to-day tasks.

Preferred Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Experience with Dental, Disability, Life products

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $41,600 - $72,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 21 days from the listed posting date.References

Visible links1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf2. https://www.metlifecareers.com/ml/GreatPlaceToWork