Dental Marketing Client Success Lead (Remote)

Firegang Dental Marketing; Spokane (WA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PPO Health Benefits

401K with match

Generous PTO

Telecommute

Life Insurance

AD&D Insurance

Disability Insurance

Holiday Schedule

Job summary

Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.

A successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market.

Qualifications

• At least 4 years of relevant Account Management experience.
• Dental experience required.
• Digital Marketing experience required.
• Excellent written and verbal communication skills.
• Data driven and enjoy helping clients succeed.
• Team oriented and a problem solver.
• Professional conversations with clients and co-workers.

Responsibilities

• Manage a portfolio of clients with varying levels of service and be their primary contact for site issues, campaign changes and reporting.
• Act as a liaison between your client and the company; relay goals to the team and campaign performance to the client.
• Onboard new clients, set expectations, and set clients up for long term success with Firegang.
• Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data for clients.
• Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items to help their practice succeed.
• Answer client emails, phone calls, and other communications in a timely manner.

Skills

Account management

Dental experience

Digital marketing

Communication

Data driven

Team player

Client relations

Tools

Google Analytics

Google Ads

CRM

Job description

Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.

A successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market.