Dental Lab Technician Technical Advisor - CDT Required

Perry & Young Dental Lab; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Vacation

Sick time

401K match

Tuition reimbursement

Sign-on bonus

Relocation

Job summary

Join National Dentex, a leading dental healthcare organization, at NDX Studio 360 in Las Vegas, NV, as a full-time Dental Lab Technician Technical Advisor. This role requires ACTIVE CDT, with standard hours 8:00 a.m. to 5:00 p.m., Monday–Friday, and is not remote.

Benefits include health, dental, vision, disability, and life insurance, paid holidays, vacation, sick time, 401K with company contribution, and tuition reimbursement. Sign-on bonus and relocation are possible.

Qualifications

• Minimum 5 years of practical experience in Crown & Bridge, Removable and Implants restorations.
• Knowledge of CAD/CAM and IOS is preferred.
• CDT certification is required or in progress.
• Strong customer service skills interacting with dentists.

Responsibilities

• Provide technical assistance to customers.
• Counsel and advise dentists on products, treatment plans, and designs.
• Provide accurate product turnaround times and case evaluations.
• Communicate with internal teams to ensure case resolutions.
• Occasionally perform hands-on adjustments to restorations.
• Handle outbound/inbound calls and emails related to cases and consultations.
• Collaborate with sales and marketing on policies and products.
• Stay educated on new dental products and fabrication techniques.
• Document all customer interactions in the company system.

Skills

Communication

MS Office

Detail oriented

Team player

Multitasking

Education

High School Diploma/GED

CDT certification

Tools

CAD/CAM

IOS

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country.

We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Possibility for Sign-On Bonus and Relocation.

Primary Responsibilities And Essential Functions Of The Position

• Provide technical assistance to our customers.


• Counsel and advise Dentists on a variety of products, including treatment plans and designs.


• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.


• Communicate effectively with internal teams to ensure case resolutions.


• Occasional, hands-on details to restorations for corrections and modifications as needed.


• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.


• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.


• Responsible for continuous education on new dental products and fabrication technics


• Responsible for documenting all customer interaction using company provided software

Skills And Abilities Required

• Strong verbal and written communication skills


• Strong computer skills – MS Office Excel, Word, Outlook


• Detail-oriented – ability to manage multiple projects/assignments at one time


• Dependable, Team Player,


• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education And Experience Required

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.


• Knowledge of digital production such as CAD/CAM & IOS is preferred.


• Must possess great customer service skills to interact with Dentist.


• Intermediate computer skills are required.


• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.


• CDT required.


• High School Diploma/GED


• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience


• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Competencies

• Patience


• Attentiveness


• Clear communication skills


• Knowledge of the Product


• Ability to use positive language


• Acting skills


• Time management skills


• Ability to ‘read’ customers


• A calming presence


• Goal-oriented focus


• Ability to handle surprises


• Persuasion skills


• Tenacity


• Closing ability


• Empathy


• Willingness to learn


• Ability to Admit You Don’t Have the Answer


• Thick Skin

Hazardous Materials Or Equipment Used

• All Office Equipment


• Potential Exposure to Bloodborne Pathogens

Physical Requirements

• May have long periods of sitting at desk and intermittently answer the telephone.


• Regular need to write or use a keyboard to communicate through written means.


• Some lifting between 0 to 10 lbs. may be required.


• Travel may be required up to 5 % of the time