Dental Lab Customer Support Specialist

National Dentex Laboratories (NDX); Athens (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holiday

Vacation and sick time

401K with company contribution

Tuition reimbursement

Job summary

National Dentex Laboratories (NDX) is seeking a Customer Service Representative at the NDX Rogers Dental Lab in Athens, Tennessee. The position supports customers by answering inquiries, resolving issues, and providing product information from 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m.

to 1:00 p.m. on Friday. The role offers full-time employment with comprehensive benefits including health, dental, vision, disability, and life insurance, paid holidays, vacation and sick time,

Qualifications

• Strong communication skills and a customer-focused approach.
• Experience with data entry and basic computer tasks.
• Ability to coordinate multiple tasks and prioritize work.
• Valid Driver's License required for potential deliveries or site visits.

Responsibilities

• Answer customer inquiries via phone, email, chat, or other channels.
• Resolve issues and complaints promptly and professionally.
• Provide accurate information about products and services.
• Process payments and maintain accurate transaction records.
• Collaborate with other departments to ensure customer satisfaction.
• Escalate complex issues to appropriate team members as needed.
• Refer technical inquiries to the appropriate specialists.
• Route deliveries when required.
• Perform other duties as assigned.

Skills

Strong communication

Data entry

Multi-tasking

Driver's license

Education

High school diploma or GED

Job description

National Dentex Laboratories (NDX) is seeking a Customer Service Representative at the NDX Rogers Dental Lab in Athens, Tennessee. The position supports customers by answering inquiries, resolving issues, and providing product information from 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m.

to 1:00 p.m. on Friday. The role offers full-time employment with comprehensive benefits including health, dental, vision, disability, and life insurance, paid holidays, vacation and sick time,