Dental Lab: Client Services & Order Coordination Pro

Expertec Dental Laboratory; Westland (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Paid time off

Job summary

Expertec Dental Laboratory in Michigan seeks an Order Processing & Client Services Coordinator to act as the primary liaison with dental office clients for case status, pricing, and shipping. You will process orders, verify paperwork, and enter data into the lab's ERP system, while managing outgoing shipments and client communications.

Responsibilities include pricing review, discrepancy resolution, and proactive updates on delays or issues.

Qualifications

• Associate degree or equivalent experience preferred.
• 2+ years in customer service, client relations, or order coordination (dental, medical, or logistics a plus).
• Proficiency with ERP, case management, or order management software.

Responsibilities

• Serve as primary contact for dental office clients via phone and email about case status, pricing, and shipping.
• Receive and process orders, verify paperwork and case details for accuracy.
• Enter and process complete order information into the lab's ERP system.
• Review pricing and invoices; resolve discrepancies with clients.
• Coordinate outgoing shipments and track packages.

Skills

Customer service

Attention to detail

Numerical/commercial sense

Phone & email communication

Education

Associate degree or equivalent experience

Tools

ERP / case management software

Job description

Expertec Dental Laboratory in Michigan seeks an Order Processing & Client Services Coordinator to act as the primary liaison with dental office clients for case status, pricing, and shipping. You will process orders, verify paperwork, and enter data into the lab's ERP system, while managing outgoing shipments and client communications.

Responsibilities include pricing review, discrepancy resolution, and proactive updates on delays or issues.