Dental Lab Customer Service Representative (Buena Park, CA)

Hiossen; Buena Park (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance for

Life Insurance & AD&D: Company-funded

Disability Insurance: Short/Long Term

401(k) Company match

15 days PTO first year

Birthday PTO

10 holidays per year

Job summary

Hiossen is seeking a detail-oriented individual for a full-time, on-site role at our Buena Park location. The candidate will handle inquiries from dental clinics, manage case communications, and ensure timely delivery of impressions, models, and restorations.

Responsibilities include logging work orders, tracking progress, coordinating with couriers, and maintaining accurate records. Dental lab experience and strong communication skills are essential.

Qualifications

• Prior work experience at a dental laboratory is required.
• Minimum 1 year of experience in customer service or administrative support.
• Strong and courteous phone and email communication skills.
• Comfortable with basic office software including Excel and document preparation tools.
• Detail-oriented with strong scheduling and multitasking ability.
• Working knowledge of basic dental restoration terminology (crowns, bridges, implants, etc.).
• Experience with CAD/CAM-related case management systems preferred.

Responsibilities

• Respond to inquiries from dental clinics via phone, email, and messaging platforms; manage all case-related communication professionally and promptly.
• Receive and review incoming work orders, log cases into the system, and track case progress from intake to delivery.
• Confirm and adjust delivery deadlines; handle remake requests and coordinate urgent or rush cases.
• Confirm shipping and receipt of impressions, models, and finished restorations; coordinate with courier and delivery services.
• Relay dentists' requests including shade selections and design revisions to lab technicians; communicate technician feedback back to clients.
• Serve as the first point of contact for complaints and remake requests; coordinate internally to resolve issues in a timely and professional manner.
• Maintain case records, organize basic invoicing information, and perform accurate data entry.
• Respond to inquiries from prospective clients and maintain strong relationships with existing accounts.

Skills

Customer service

Phone communication

Email communication

Data entry

Scheduling

Multitasking

Dental terminology

Excel

CAD/CAM systems

Education

Dental laboratory experience (preferred)

Tools

CAD/CAM systems

Excel

Job description

Job Category: Dental Lab

Requisition Number: DENTA005053

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

LA Digital Center Buena Park, CA 90620, USA

Description

Key Responsibilities

• Respond to inquiries from dental clinics via phone, email, and messaging platforms; manage all case-related communication professionally and promptly
• Receive and review incoming work orders, log cases into the system, and track case progress from intake to delivery
• Confirm and adjust delivery deadlines; handle remake requests and coordinate urgent or rush cases
• Confirm shipping and receipt of impressions, models, and finished restorations; coordinate with courier and delivery services
• Relay dentists' requests including shade selections and design revisions to lab technicians; communicate technician feedback back to clients
• Serve as the first point of contact for complaints and remake requests; coordinate internally to resolve issues in a timely and professional manner
• Maintain case records, organize basic invoicing information, and perform accurate data entry
• Respond to inquiries from prospective clients and maintain strong relationships with existing accounts

Qualifications

• Prior work experience at a dental laboratory required
• Minimum 1 year of experience in customer service or administrative support
• Strong and courteous phone and email communication skills
• Comfortable with basic office software including Excel and document preparation tools
• Detail-oriented with strong scheduling and multitasking ability
• Working knowledge of basic dental restoration terminology (crowns, bridges, implants, etc.)
• Experience working at a dental clinic preferred
• In-depth understanding of the dental restoration fabrication process preferred
• Experience with CAD/CAM-related case management systems preferred
• Sales or customer support experience in a related industry (dental materials, medical devices, etc.) preferred
• Hourly Pay: $23-$30
• Medical, Dental & Vision Insurance coverage for you and your family
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year

ABOUT COMPANY

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.