Dental Insurance Coordinator & Patient Advocate

SGA Dental Partners; Greeneville (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays & PTO

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance, Life,/

Care.com Membership

Disability & Critical Illness Coverage

Paid Scrub Allowance

Career Growth and Development

Job summary

Rogers Family Dental is seeking an Insurance Coordinator to join their patient-focused team. The role involves verifying insurance eligibility, explaining plan coverage to patients, and managing claims and payments to ensure smooth financial operations.

The ideal candidate will have strong interpersonal skills, experience with dental insurance, and a detail-oriented work style to support the front desk and broader office team.

Qualifications

• Excellent interpersonal communication & customer service skills.
• Experience with accounting and office systems such as Microsoft Office, Excel.
• Prior experience with medical or dental insurance, billing, or office settings preferred.
• Efficient work ethic, attention to detail, and integrity when handling clerical procedures, patient data, and insurance claims.

Responsibilities

• Coordinates and verifies insurance eligibility, coverage, payment estimates for each patient with dental insurance.
• Educates patients on their plan coverage and financial responsibility, answers and places calls to coordinate communication on pending authorizations and payments.
• Files insurance claims and posts payments daily, sends requested information to insurance companies, and follows up with insurance companies to resolve payment delays, denials, or appeals.
• Positively assists front desk and office team as needed

Skills

Interpersonal communication

Customer service

Attention to detail

Efficient work ethic

Tools

Microsoft Office

Excel

Job description

Rogers Family Dental is seeking an Insurance Coordinator to join their patient-focused team. The role involves verifying insurance eligibility, explaining plan coverage to patients, and managing claims and payments to ensure smooth financial operations.

The ideal candidate will have strong interpersonal skills, experience with dental insurance, and a detail-oriented work style to support the front desk and broader office team.