Dental Front Office Specialist — Scheduling & Admin

Heartland Dental; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Daily Pay

Job summary

Gilmore Dental Care, a Heartland Dental supported office, seeks a Business Assistant to support front-office operations in Phoenix. You will manage patient interactions, scheduling, and insurance communications while collaborating with providers to optimize office performance.

Ideal candidates have dental experience, strong communication, and a proactive, team-oriented attitude with a focus on patient care and accuracy in PHI handling.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI data safeguards required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on benefits and coverage; verify details.
• Post patient payments and manage accounts receivable; discuss treatment options.

Skills

Communication skills

Organizational skills

Customer service

Tools

Dentrix

Job description

Gilmore Dental Care, a Heartland Dental supported office, seeks a Business Assistant to support front-office operations in Phoenix. You will manage patient interactions, scheduling, and insurance communications while collaborating with providers to optimize office performance.

Ideal candidates have dental experience, strong communication, and a proactive, team-oriented attitude with a focus on patient care and accuracy in PHI handling.