Dental Front Office Specialist | Patient Services & Scheduling

Community-Health-Center-of-Snohomish-County; Lynnwood (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance (medical/dental/vison

Up to 120 hours vacation time pro‑rata

10 paid holidays

403(b) Safe Harbor retirement plan

Disability and life insurance

Language proficiency pay $0.75/hour

Job summary

Community Health Center of Snohomish County in Lynnwood, WA, seeks a Dental Receptionist to support clinic operations, greet patients, schedule appointments, verify demographics, and handle billing information in a fast-paced environment. The role requires strong English communication, basic office skills, and experience with office equipment and MS Office.

Preferred candidates may have dental terminology knowledge and prior experience in healthcare billing or insurance verification, with

Qualifications

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.

Responsibilities

• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
• Verifies and updates all demographic information in the electronic record at each patient visit.
• Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately.
• Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
• Responds to insurance eligibility verification.
• Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
• Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions.
• Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
• Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
• Assists in confirming appointments as needed.
• Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
• Opens and closes clinic and reception areas for all business hours.
• Maintains work area and reception lobby in neat and orderly manner.
• Maintains adequate inventory of office supplies and clinical forms.
• Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
• Adheres to organizational infection control practices and written plan.
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

Skills

English proficiency

Independent work

Team player

Organization

Multitasking

Customer service

Microsoft Office (Word, Excel, Outlook

Education

High school diploma

Office Skills Certification

Dental Administrative Assistant Certification

Tools

Practice management systems

Electronic health records (EHR)

Job description

Community Health Center of Snohomish County in Lynnwood, WA, seeks a Dental Receptionist to support clinic operations, greet patients, schedule appointments, verify demographics, and handle billing information in a fast-paced environment. The role requires strong English communication, basic office skills, and experience with office equipment and MS Office.

Preferred candidates may have dental terminology knowledge and prior experience in healthcare billing or insurance verification, with