Dental Receptionist

Community-Health-Center-of-Snohomish-County; Everett (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance (medical/dental/vison

Vacation time up to 120 hours/yr

Paid sick leave

10 holidays

403(b) Safe Harbor with employer match

Disability and life insurance

Job summary

Community Health Center of Snohomish County is seeking a Dental Receptionist to join our clinic team. This role handles front-desk duties, patient check-in, scheduling, billing information, and demographic updates, supporting providers and staff in a fast-paced dental practice.

The position requires strong English communication, multitasking, and customer service skills, with a preference for experience in healthcare settings and familiarity with dental terminology.

Qualifications

• Reads, speaks, understands and writes proficiently in English.
• Ability to work independently and in a team.
• Strong organizational and multitasking abilities.
• Experience in customer service or clerical work is preferred.
• Healthcare billing/insurance knowledge is a plus.

Responsibilities

• Greet patients and interpreters, answer inquiries, and provide schedules information.
• Check in, register and schedule patients in the practice management system.
• Verify and update patient demographics at each visit.
• Assist with insurance eligibility verification and billing questions.
• Maintain confidentiality and accurate records of patient information.

Skills

Customer service

Scheduling

Phone handling

Microsoft Office

Teamwork

English fluency

Education

High school diploma

Office Skills Certification

Dental Administrative Assistant Certification

Tools

Practice management software

Job description

Description

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Schedule: 35 hours per week, 7-hour shifts, 5 days per week, with one Saturday per month required.

Job Summary

The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.

Knowledge, Skills and Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

• Knowledge of dental terminology.

Education

• High school graduate or equivalent.

Preferred:

• Graduate of an accredited Office Skills Certification Program or related field.
• Graduate of an accredited Dental Administrative Assistant Certification program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, dental assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.

Preferred:

• Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider dental practice.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
• Verifies and updates all demographic information in the electronic record at each patient visit.
• Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
• Routes or files documents and mail appropriately.
• Assists with insurance eligibility verification.
• Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
• Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
• Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
• Assists in confirming appointments as needed.
• Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
• Opens and closes clinic and reception areas for all business hours.
• Maintains work area and reception lobby in neat and orderly manner.
• Maintains adequate inventory of office supplies and clinical forms.
• Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
• Assists with other departments when called upon.
• Adheres to organizational infection control practices and written plan.
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.