Dental Front Office Specialist

West Dermatology; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental practice is seeking a Dental Front Office Specialist to manage patient interactions and office scheduling efficiently. Key responsibilities include greeting patients, verifying insurance, and ensuring smooth office operations. Ideal candidates should possess at least one year of related experience and knowledge of dental terminology, contributing to a professional and positive patient experience.

Qualifications

• Minimum 1 year of experience in a Dental Front Office.
• Working knowledge of dental terminology and procedures.

Responsibilities

• Greet patients and manage incoming calls.
• Schedule and confirm appointments.
• Collect co-payments and ensure proper billing.

Skills

Dental terminology

Patient management

Insurance verification

Job description

Our Dental Front Office Specialist is responsible for attending to all patients in a positive, professional manner both in person and on the phone. Accountable for coordinating schedules, appointments, and contributing to the success of an efficient office.

Schedule: Monday through Thursday

What You'll Do:

• Greet all patients using scripts and office protocol, answer and manage all incoming calls.
• Schedule patients for new, returning, and follow-up appointments and provide all necessary information to prepare them for appointments and procedures. Verify insurance with carriers and patients.
• Verify and update patient information, inform patients of policies, and enter data into the system.
• Confirm upcoming appointments and recalls, and fill in cancellations and no-shows.
• Verify authorizations and accept or transmit fax information for needed physician patient information.
• Collect co-payments at the time of service and ensure proper billing.
• Consistently check fax, phone, voicemail, and email for updates.

Skills and Experience:

• Minimum 1 year of experience working in a Dental Front Office.
• Working knowledge of dental terminology, procedures, diagnosis, and insurance is required.

In support of our mission statement, "Healthier Practices, Healthier Patients," we maintain a Tobacco-Free Environment. We prefer NOT to hire tobacco and nicotine users, including vaping/e-cigarettes.