Patient Care Coordinator

Socket.dev; Asheville (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Holiday pay

Competitive pay

Job summary

Legacy Oral and Facial Surgery is seeking a professional Patient Care Coordinator to run front-office operations and deliver an exceptional patient experience. You will welcome patients, answer calls, schedule appointments, maintain records, and manage financial interactions.

Responsibilities include triaging inquiries, discussing treatment plans and insurance, and ensuring accurate co-pays and payments. The role supports a fast-paced dental practice with a collaborative team.

Qualifications

• High School Diploma or equivalent required.
• Experience in dental or OMS field preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as the first point of contact with patients.
• Triage inquiries and escalate to Practice Manager as needed.
• Discuss treatment plans, insurance, and patient balances clearly.
• Determine and document co-pays, deductibles, and out-of-pocket expenses.
• Process and record payments in person, by mail, or by phone.
• Present payment options and arrange payment plans.

Skills

Communication

Team player

Organizational skills

Detail-oriented

Customer service

Education

High School Diploma or equivalent

Tools

OMS Vision

Office365

Microsoft Teams

Job description

Description

Overview:
Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

• Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
• Triage patient inquiries and elevate issues to the Practice Manager when necessary.
• Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
• Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
• Process and record payments made in person, by mail, or over the phone.
• Present payment options to patients and arrange payment plans according to practice protocols.
• Monitor and optimize the daily schedule for efficiency and productivity, coordinating both Doctor and hygiene schedules to meet utilization goals.
• Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
• Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
• Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
• Ensure any required medical clearances are obtained prior to patient appointments.
• Send requested records to patients and update patient files.
• Check in lab cases and update records with relevant information.
• Support the Team Lead with additional administrative tasks as required.
• Perform other duties as assigned.

Key Qualifications:

• Must be willing to complete a background check.
• Professional, courteous, self-motivated, and a team player with excellent communication skills.
• Organized, detail-oriented, trustworthy, and flexible.
• Able to work effectively in a fast-paced environment, handling 30+ patients per day.
• Strong work ethic, dedicated, and punctual.
• Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office365.

Knowledge/Skills/Abilities:

• Proficient in Microsoft Office and Teams
• Strong verbal and written communication skills
• Excellent customer service and leadership abilities
• Skilled at fostering effective working relationships within the team

Education/Experience Required:

• High School Diploma or equivalent

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Paid Time Off and holiday pay
• Competitive pay

Schedule:

• Monday – Thursday: 7:30 am – 5:00 pm
• Friday: 7:30 am – 2:00 pm

This position requires learning and excelling in front-office procedures, including check-in and check-out, scheduling, handling phone calls, and verifying insurance benefits. Join Legacy Oral and Facial Surgery to be part of a collaborative, patient-focused team dedicated to outstanding care.