Dental Front Office Manager

Divine Dental; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid holidays

Job summary

Divine Dental is seeking a Dental Front Office Manager to lead the welcoming front desk, coordinate treatment plans, and support patient flow from check-in through next steps. You will ensure smooth front office operations, accurate appointment coordination, and proactive communication with patients and the clinical team.

The role emphasizes coordinating treatment plans, verifying insurance, and maintaining precise patient records while training and guiding the front office team to deliver

Qualifications

• 2+ years of experience in a dental front office or treatment coordination role.
• Knowledge of scheduling workflows and patient flow in a dental setting.
• Experience coordinating treatment plan discussions with patients clearly and professionally.
• Familiarity with insurance verification and basic insurance processes.
• Proficiency with scheduling and patient management software (and ability to learn new systems quickly).
• Strong administrative skills with attention to detail and accuracy in patient records.
• Excellent communication skills, with the ability to explain information clearly and compassionately.
• Strong organization and time-management in a fast-paced environment.
• Inclusive, patient-centered approach and a team mindset.

Responsibilities

• Manage front office operations to ensure efficient patient check-in, check-out, and appointment scheduling.
• Coordinate treatment plan communication by confirming understanding of proposed care, timelines, and next steps.
• Verify and update patient information, including demographics, insurance details, and consent documentation.
• Handle insurance-related processes, including verifying coverage and supporting accurate billing workflows.
• Maintain accurate records and documentation in patient systems to support continuity of care.
• Confirm upcoming appointments and follow office procedures for rescheduling, reminders, and no-show protocols.
• Support financial conversations by preparing estimates, explaining next steps, and escalating questions as needed.
• Train, coach, and support front office team members to maintain consistent service standards.
• Track and address front office workflow needs to reduce delays and improve patient experience.
• Collaborate with the clinical team to align schedules, treatment timing, and patient-ready documentation.

Skills

Front office experience

Scheduling

Insurance verification

Treatment coordination

Communication

Team leadership

Organization

Tools

Practice management software

Job description

Dental Front Office Manager

About the Role

Divine Dental is seeking a Dental Front Office Manager and Treatment Coordinator to lead a welcoming, organized front office experience. In this role, you’ll support daily patient flow, coordinate treatment plan communication, and help ensure patients feel informed and supported from check-in through next steps.

Success looks like maintaining smooth front office operations, accurately coordinating appointments and treatment-related logistics, and partnering with the clinical team to improve patient satisfaction, schedule efficiency, and overall care continuity.

Duties & Responsibilities

• Manage front office operations to ensure efficient patient check-in, check-out, and appointment scheduling.
• Coordinate treatment plan communication by confirming understanding of proposed care, timelines, and next steps.
• Verify and update patient information, including demographics, insurance details, and consent documentation.
• Handle insurance-related processes, including verifying coverage and supporting accurate billing workflows.
• Maintain accurate records and documentation in patient systems to support continuity of care.
• Confirm upcoming appointments and follow office procedures for rescheduling, reminders, and no-show protocols.
• Support financial conversations by preparing estimates, explaining next steps, and escalating questions as needed.
• Train, coach, and support front office team members to maintain consistent service standards.
• Track and address front office workflow needs to reduce delays and improve patient experience.
• Collaborate with the clinical team to align schedules, treatment timing, and patient-ready documentation.

Requirements

• 2+ years of experience in a dental front office and/or treatment coordination role.
• Demonstrated knowledge of scheduling workflows and patient flow in a dental setting.
• Experience coordinating treatment plan discussions with patients in a clear, professional, and respectful manner.
• Familiarity with insurance verification and basic insurance processes.
• Proficiency with scheduling and patient management software (and comfort learning new systems quickly).
• Strong administrative skills with attention to detail and accuracy in patient records.
• Excellent communication skills, with the ability to explain information clearly and compassionately.
• Strong organization and time-management skills in a fast-paced environment.
• Inclusive, patient-centered approach and a team mindset.

Benefits

• Paid time off (PTO) and paid holidays