Dental Front Office Coordinator: Schedule Mastery & Care

A Redondo Beach Dental Practice; Redondo Beach (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Paid time off

Parental leave

Bonus based on performance

Job summary

A Redondo Beach Dental Practice is seeking a reliable Front Office Coordinator to join our team. The role is full-time and focused on keeping the schedule full, informing patients, and ensuring the office runs efficiently.

You will verify PPO insurance, collect payments, update patient records, and coordinate appointments for doctors and hygienists, while maintaining a welcoming front desk environment.

Qualifications

• Dental front office experience required.
• Working knowledge of PPO insurance verification and billing.
• Experience with Dentrix Ascend or similar dental software is a plus.
• Strong communication and organizational skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Detail-oriented with a proactive mindset.

Responsibilities

• Answer and manage incoming phone calls promptly and professionally.
• Confirm all patient appointments for the following 1-2 business days.
• Actively fill cancellations and maintain a full hygiene schedule.
• Schedule and coordinate patient appointments for doctors and hygienists.
• Perform daily chart preparation for upcoming appointments.
• Verify PPO insurance eligibility, benefits, and breakdowns prior to visits.
• Check patients in and out, collect payments, and review treatment plans.
• Update medical histories annually and ensure all patient records are current.
• Schedule next appointments and manage recall system to maintain patient flow.
• Monitor and work AR reports and follow up on outstanding balances.
• Present and explain treatment plans and financial options clearly to patients.
• Submit and track insurance claims; follow up on delays or denials.
• Maintain accurate patient records in Dentrix Ascend.
• Coordinate with clinical team to ensure smooth patient flow throughout the day.
• Handle patient questions, concerns, and rescheduling with professionalism.
• Maintain a clean, organized front office environment.
• Assist with daily reports, production tracking, and schedule optimization.
• Support marketing and patient retention efforts (reviews, referrals, etc.).

Skills

Front office dentistry

PPO insurance verification

Billing knowledge

Dentrix Ascend experience

Communication skills

Organizational skills

Multitasking

Calm under pressure

Detail orientation

Tools

Dentrix Ascend

Job description

A Redondo Beach Dental Practice is seeking a reliable Front Office Coordinator to join our team. The role is full-time and focused on keeping the schedule full, informing patients, and ensuring the office runs efficiently.

You will verify PPO insurance, collect payments, update patient records, and coordinate appointments for doctors and hygienists, while maintaining a welcoming front desk environment.