Dental Front Office Coordinator & Patient Experience

Neighborhood Dental; Gretna (NE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

$22.00–$26.00 per hour

401(k) with employer match

FREE dental coverage

UMR health insurance

PTO

Paid holidays off

Vision insurance options

Uniform reimbursement

Aflac options

Full-time and part-time opportunities

Job summary

Neighborhood Dental in Gretna, NE is seeking a Scheduling Coordinator / Patient Experience Expert to join our front office team. You’ll manage provider schedules, answer calls, book appointments, and ensure every patient leaves with a positive experience.

You’ll need at least 1 year in a dental front office and 2 years in customer service, plus strong communication and organizational skills. We value teamwork and a friendly, professional demeanor.

Qualifications

• At least 1 year of dental front office experience.
• At least 2 years of customer service experience.
• Healthcare environment experience is a plus.
• Comfortable managing multi-line phone systems.
• Knowledge of dental terminology.
• Dentrix Ascend experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a busy environment.

Responsibilities

• Manage and coordinate multiple provider schedules in a busy dental office.
• Provide friendly, professional, and outstanding customer service to every patient.
• Create a welcoming and positive environment for patients and team members.
• Monitor the daily schedule to help providers meet their goals.
• Follow established patient follow-up procedures and answer inquiries.
• Schedule checkups, dental treatment, and follow-up appointments.
• Verify pre-medications when needed and check patients in/out.
• Maintain accurate patient records and insurance information.

Skills

Customer service

Phone system

Dental terminology

Team player

Organizational skills

Tools

Dentrix Ascend

Job description

Neighborhood Dental in Gretna, NE is seeking a Scheduling Coordinator / Patient Experience Expert to join our front office team. You’ll manage provider schedules, answer calls, book appointments, and ensure every patient leaves with a positive experience.

You’ll need at least 1 year in a dental front office and 2 years in customer service, plus strong communication and organizational skills. We value teamwork and a friendly, professional demeanor.