Dental Front Office

Sky Dental; Phoenix (AZ); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Sky Dental is seeking a Front Office Patient Coordinator to welcome patients, manage scheduling, and handle administrative tasks with a team-driven approach.

You will support doctors and staff in delivering a patient-centered experience, improve scheduling efficiency, and help patients understand treatment options and financing. A strong communicator with attention to detail will thrive here.

Qualifications

• Experience with dental front office is preferred but not required.
• Strong communication and interpersonal skills.
• Able to manage multiple tasks accurately in a busy office setting.

Responsibilities

• Answer incoming calls and assist patients with scheduling and questions
• Schedule new and existing patients according to practice guidelines
• Proactively manage the schedule and help minimize cancellations and no-shows
• Assist with presenting treatment plans and financial arrangements
• Help patients understand financing and payment options
• Collect patient balances and maintain accurate account information
• Complete administrative tasks and maintain accurate patient records
• Collaborate with doctors, hygienists, assistants, and leadership
• Look for solutions and take initiative when challenges arise
• Help the practice achieve its daily, weekly, and monthly goals

Skills

Clear communication

Teamwork

Patient service

Organization

Detail orientation

Time management

Initiative

Job description

Front Office Patient Coordinator – Join the Sky Dental Team!

About Sky Dental

At Sky Dental, we're a dentist-owned, community-driven dental group dedicated to creating a quality experience for every patient while providing comprehensive dental care.

Across our locations, we focus on making exceptional dentistry convenient and accessible while maintaining the personalized, welcoming experience our patients deserve.

Our Front Office Patient Coordinators are a critical part of that experience. From the first phone call to checkout and follow-up, you'll help patients feel welcomed, informed, and confident in their care while working alongside a collaborative team committed to growing together.

Sky Dental's Core Values

• Excellence in patient care
• Teamwork and collaboration
• Community focus
• Continuous improvement
• Compassion and respect

We all share these core values and so will the next team member we bring on!

A Day in the Life of a Front Office Patient Coordinator

On any given day at Sky Dental, you can expect to:

• Arrive prepared and ready to participate in the daily team huddle
• Create a warm, welcoming experience for every patient
• Work alongside a driven team of clinical and administrative professionals
• Answer incoming calls and assist patients with scheduling and questions
• Schedule new and existing patients according to practice guidelines
• Proactively manage the schedule and help minimize cancellations and no-shows
• Assist with presenting treatment plans and financial arrangements
• Help patients understand financing and payment options
• Follow up with patients on outstanding treatment
• Support new patient scheduling and conversion
• Collect patient balances and maintain accurate account information
• Complete administrative tasks and maintain accurate patient records
• Collaborate with doctors, hygienists, assistants, and leadership
• Look for solutions and take initiative when challenges arise
• Help the practice achieve its daily, weekly, and monthly goals

This Role Is for You If...

• You love dentistry and see it as a career, not simply a job
• You genuinely enjoy helping patients and making people feel welcome
• You're a clear and compassionate communicator
• You believe teamwork is essential to success
• Patient satisfaction matters to you
• You want to continuously learn and improve
• Your attention to detail is exceptional
• You are organized, dependable, and accountable
• You're a self-starter who takes initiative
• You're driven by results, solutions, and making an impact
• You thrive in a growing environment where things continue to evolve

This Role Is Not for You If...

• You prefer working alone rather than as part of a team
• You don't enjoy interacting with patients throughout the day
• Change makes you uncomfortable and you tend to resist new processes
• You struggle with accountability or receiving feedback
• You're looking for "just a job" rather than an opportunity to grow within dentistry

You Are Not Alone

We want our team members to win.

Sky Dental provides ongoing training, leadership support, clear workflows, and measurable expectations so you always understand what success looks like.

We regularly review important practice metrics such as treatment case acceptance, reappointment rates, new patient goals, provider production goals, collections, schedule utilization, and patient experience.

These metrics help us celebrate wins, identify opportunities, and provide our team with the support and coaching they need to continue improving.

Deal Breakers

• Must align with our core values
• Inability to work collaboratively in a fast-paced environment
• Lack of enthusiasm for patient-centered care
• Difficulty arriving on time or being dependable
• Resistance to feedback, training, or continuous improvement
• Lack of ownership or initiative
• You don't like dentistry
• You are a robot

Experience

We prefer candidates with at least one year of dental front office experience, but we're open to enthusiastic learners who strongly align with our culture and values.

Experience with dental scheduling, insurance, treatment coordination, collections, or patient financing is a plus.

What's Next?

We take culture seriously, and because of that, when it's right, it's right.

If you've read this entire description and you're thinking, “This sounds PERFECT for me,” we want to get to know you.

At Sky Dental, we're growing and we're looking for great people who want to grow with us.