Dental Front Desk & Patient Experience Specialist

Tuolumne-Me--wuk-Indian-Health-Center,-Inc.; Sonora (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Tuolumne Me-Wuk Indian Health Center, in Sonora, California, seeks a Patient Service Representative - Dental to greet patients, collect documents, schedule follow-ups, and support the Dental Clinic. You will coordinate referrals and insurance details using EHR systems in a fast-paced environment.

This non-exempt role requires excellent communication, multi-tasking, and a patient-focused approach to care in a community health setting.

Qualifications

• High School diploma or GED with a minimum of 1-2 years direct experience either working in healthcare, dedicated customer service, or in a phone bank.
• Knowledge of basic Medi-Cal terminology is preferred.
• Experience working with Electronic Health Records (EHR) systems is preferred.
• Experience working with Native American population in a healthcare setting is preferred.

Responsibilities

• Greet, and service incoming patients as they enter the facility.
• Collect documentation including ID, Medi-Cal insurance information, co-payments, and other forms.
• Provide documentation, notices, and schedule follow-up appointments after patients leave.
• Serve as hub of communication ensuring a successful visit.
• Advise Medi-Cal Assistants, refer patients to PRC specialists, coordinate collecting insurance information with IVS, and answer phones to schedule appointments.
• Use Electronic Health Records (EHR) to compile notes in patient charts and assist in back-office tasks.
• Send messages to Medical Assistants, Providers, and others as needed in servicing the patient.
• Handle cash collection for co-payments.

Skills

Customer service

Healthcare experience

Phone banking

Verbal communication

Education

High School diploma or GED

Job description

Tuolumne Me-Wuk Indian Health Center, in Sonora, California, seeks a Patient Service Representative - Dental to greet patients, collect documents, schedule follow-ups, and support the Dental Clinic. You will coordinate referrals and insurance details using EHR systems in a fast-paced environment.

This non-exempt role requires excellent communication, multi-tasking, and a patient-focused approach to care in a community health setting.