Dental Front Desk & Patient Experience Specialist

San Francisco Community Health Center; San Francisco (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

The Dental Clinic Receptionist is the welcoming face of San Francisco Community Health Center's dental services, handling patient check-in, scheduling, and payments, while coordinating with care teams. The role supports the patient experience team at the Tenderloin HQ and ensures smooth clinic operations.

Applicants should demonstrate strong communication, organization, and attention to detail, with experience in office administration and familiarity with EHR systems.

Qualifications

• At least 1 year of experience working with diverse populations.
• High school diploma or equivalent.
• Highly organized and detail-oriented.
• Strong written and verbal communication in English.
• Proficient in MS Office and dental software.
• Ability to maintain confidentiality.
• Fully vaccinated against COVID-19 with booster.
• Up-to-date with TB clearance.
• Experience in customer service and office work.

Responsibilities

• Greet patients and assess needs.
• Connect patients to dental clinic staff.
• Determine patient's source of payment by verifying program eligibility.
• Accept and process patient payments in line with fee schedules.
• Answer clinic calls and respond to voicemails at least every 30 minutes.
• Coordinate with clinic providers to meet patient needs and urgent requests.
• Enroll new patients into SFCHC dental clinic services.
• Schedule clinic appointments and conduct reminders.
• Follow up on no-shows and cancellations and document in the EHR.
• Maintain dental clinic reception area and sterilize instruments.
• Ensure consent forms are signed prior to procedures.

Skills

Highly organized

Strong written and verbal comms

Customer service experience

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Adobe Acrobat

EPIC WISDOM

Dental software documentation

Job description

The Dental Clinic Receptionist is the welcoming face of San Francisco Community Health Center's dental services, handling patient check-in, scheduling, and payments, while coordinating with care teams. The role supports the patient experience team at the Tenderloin HQ and ensures smooth clinic operations.

Applicants should demonstrate strong communication, organization, and attention to detail, with experience in office administration and familiarity with EHR systems.