Dental Front Desk & Patient Experience Specialist

HighFive Healthcare; Birmingham (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Long and Short-Term Disability

Paid Time Off

401(k) with Company Match

Job summary

Koslin & Kahn Oral & Facial Surgery is seeking a Front Office Assistant to be the first point of contact for patients, ensuring a warm, smooth experience. You will manage check-in/check-out, present out-of-pocket costs, and explain financial responsibilities.

In a fast-paced dental environment, you will answer calls, schedule appointments, verify insurance, collect payments, and assist with forms while maintaining HIPAA confidentiality.

Qualifications

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Dental software

Job description

Koslin & Kahn Oral & Facial Surgery is seeking a Front Office Assistant to be the first point of contact for patients, ensuring a warm, smooth experience. You will manage check-in/check-out, present out-of-pocket costs, and explain financial responsibilities.

In a fast-paced dental environment, you will answer calls, schedule appointments, verify insurance, collect payments, and assist with forms while maintaining HIPAA confidentiality.