Dental Front Desk & Patient Experience Lead

North American Dental Group (NADG); Bolingbrook (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k) benefits

Continuing education

Inclusive, dynamic environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator at Grove Dental Associates in Bolingbrook, IL. You’ll be the welcoming face and voice, ensuring patients feel valued from the moment they arrive, with a focus on smooth check-in and clear communication.

This full-time role requires multitasking, strong organization, and experience in customer service or dental offices. You’ll handle appointments, payments, insurance verification, and everyday office tasks, with PTO, 401(k) and

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Insurance experience

Dental experience

Communication

Organizational skills

Multitasking

Dental software

Microsoft Office

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator at Grove Dental Associates in Bolingbrook, IL. You’ll be the welcoming face and voice, ensuring patients feel valued from the moment they arrive, with a focus on smooth check-in and clear communication.

This full-time role requires multitasking, strong organization, and experience in customer service or dental offices. You’ll handle appointments, payments, insurance verification, and everyday office tasks, with PTO, 401(k) and