Dental Front Desk & Patient Experience Coordinator

The Smilist; Danbury (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Opportunities for professional growth

Supportive team environment

Job summary

The Smilist in Danbury, CT seeks a friendly Patient Coordinator to join our warm, professional dental team. You will welcome patients, manage front desk communications, verify insurance details, and assist with payments while supporting a smooth daily schedule.

Ideal candidates have prior dental front desk experience, excellent communication, and strong organizational skills. This role offers health, dental, and vision benefits and growth opportunities within a supportive practice.

Qualifications

• Experience as dental receptionist or front desk coordinator.
• Dentrix experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Friendly, professional and patient-focused attitude.
• Collaborative mindset and willingness to contribute to the success of the organization.

Responsibilities

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival.
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members.
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date.
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions.
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations.
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule.
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently.
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Tools

Dentrix

Job description

The Smilist in Danbury, CT seeks a friendly Patient Coordinator to join our warm, professional dental team. You will welcome patients, manage front desk communications, verify insurance details, and assist with payments while supporting a smooth daily schedule.

Ideal candidates have prior dental front desk experience, excellent communication, and strong organizational skills. This role offers health, dental, and vision benefits and growth opportunities within a supportive practice.