Dental Front Desk & Patient Concierge

Sycuan Health Center; El Cajon (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Dental Front Office Receptionist at Sycuan Health Center handles phones, appointment scheduling, collections, and demographic updates with HIPAA compliance. The role is the first point of contact, requiring excellent interpersonal and customer service skills and alignment with clinic values.

Responsibilities include greeting patients, resolving insurance-related questions, updating records, and ensuring accurate payments and data entry.

Qualifications

• Graduate of approved high school or GED equivalent.
• Current CPR certification.
• Available for all shifts/assignments and, when required, able to work evenings and weekends.
• Previous dental field experience and/or receptionist, data entry experience.
• Tribal Clinic experience.

Responsibilities

• Answers phones and schedules appointments for all providers.
• Collects payments and updates patient demographics.
• Maintain reception areas and ensure HIPAA compliance.
• Greet patients and provide courteous, professional service.
• Manage registration forms and update insurance information as needed.
• Ensure accurate insurance and billing for services rendered.

Skills

Customer service

English communication

Multitasking

Phone etiquette

HIPAA compliance

Education

High school diploma or GED

CPR certification

Shift availability

Dental office experience

Tribal Clinic experience

Job description

The Dental Front Office Receptionist at Sycuan Health Center handles phones, appointment scheduling, collections, and demographic updates with HIPAA compliance. The role is the first point of contact, requiring excellent interpersonal and customer service skills and alignment with clinic values.

Responsibilities include greeting patients, resolving insurance-related questions, updating records, and ensuring accurate payments and data entry.