Dental Front Desk & Patient Care Specialist

Family Healthcare of Hagerstown; Hagerstown (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Holidays

Job summary

Family Healthcare of Hagerstown is seeking a friendly Dental Receptionist to greet patients, schedule appointments, answer phones, and collect payments while coordinating treatment plans.

You will maintain patient records, explain benefits, and support a smooth patient flow in a HIPAA-conscious environment. High school diploma required; healthcare office experience preferred; proficiency with EDR systems a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and ability to interact with diverse patient populations.
• Ability to work independently while managing multiple priorities.
• Knowledge of dental terminology.
• Strong organizational skills and attention to detail.
• Proficiency with computers and office technology.
• Ability to maintain confidentiality and professionalism.
• Commitment to providing compassionate, patient-centered care.
• Ability to work effectively in a team-based healthcare environment.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Schedule and confirm patient appointments using established departmental guidelines.
• Review and explain treatment plans with patients and address questions and concerns.
• Coordinate financial resources and discuss patient financial responsibilities.
• Collect payments and document financial arrangements as needed.
• Educate patients regarding dental insurance benefits and coverage.
• Submit pre-authorizations for dental procedures.
• Follow up with patients regarding treatment plans, emergency visits, and outstanding appointments.
• Answer incoming telephone calls in a helpful and professional manner.
• Maintain patient records, scan documentation, and ensure accurate filing of records.
• Support patient flow and communicate scheduling delays to providers.
• Prepare daily closing reports and assist with balancing daily collections.
• Maintain confidentiality and comply with HIPAA requirements.
• Assist with administrative and clerical functions to support department operations.
• Perform other duties as assigned.

Skills

Communication

Customer Service

Multitasking

Dental Terminology

Confidentiality

Teamwork

HIPAA Knowledge

Education

High school diploma

Dental/Medical program

Tools

EDR software

Job description

Family Healthcare of Hagerstown is seeking a friendly Dental Receptionist to greet patients, schedule appointments, answer phones, and collect payments while coordinating treatment plans.

You will maintain patient records, explain benefits, and support a smooth patient flow in a HIPAA-conscious environment. High school diploma required; healthcare office experience preferred; proficiency with EDR systems a plus.