Patient Services Specialist II – Dental Office Support

Nemours-Children; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nemours SeniorCare is seeking a PSR II to provide essential clerical and front-desk support for the dental department and rotating duties across other departments. You will greet patients, verify demographics and insurance, and help coordinate referrals while ensuring HIPAA compliance and timely check-in/out processes.

The role emphasizes accurate data entry, cash handling, and daily QMS tasks. A High School Diploma and 1+ year of customer service are required; dental office experience is

Qualifications

• Minimum one year of customer service experience.
• Dental office or dental assisting experience is highly preferred.
• Strong attention to detail and confidentiality with HIPAA.

Responsibilities

• Greet patients and families using AIDET principles.
• Manage early check-in, verify demographics and insurance information.
• Schedule follow-ups and coordinate referrals and external services.
• Reconcile payments and complete end-of-day reports.
• Maintain clerical supplies and a clean, safe waiting area.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma

Tools

Epic

EHR system

Job description

Nemours SeniorCare is seeking a PSR II to provide essential clerical and front-desk support for the dental department and rotating duties across other departments. You will greet patients, verify demographics and insurance, and help coordinate referrals while ensuring HIPAA compliance and timely check-in/out processes.

The role emphasizes accurate data entry, cash handling, and daily QMS tasks. A High School Diploma and 1+ year of customer service are required; dental office experience is