Dental Front Desk Coordinator | Patient Care Pro

Affordable Care, LLC; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Group medical and dental insurance

Vision insurance

Life insurance

Flexible spending (health and dep.care

401(k)

9 paid holidays off

10 days of vacation

5 additional PTO days

Hospital indemnity

Accident

Critical illness insurance options

Job summary

Affordable Dentures & Implants in Wisconsin is seeking a seasoned Dental Front Desk Coordinator to greet patients, manage the front office, and support the clinical team. You will handle check-ins/outs, scheduling, insurance questions, payments, and CareCredit discussions to help patients access care.

Ideal candidates bring at least 2 years of dental front office experience, familiarity with Dentrix, and a customer-service mindset.

Qualifications

• 2+ years of dental front office or dental receptionist experience.
• Experience scheduling patients in a dental practice.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude with a team-first mindset.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Dentrix

CareCredit

Customer service

Scheduling

Insurance processing

Communication skills

Tools

Dentrix software

EHR systems

Job description

Affordable Dentures & Implants in Wisconsin is seeking a seasoned Dental Front Desk Coordinator to greet patients, manage the front office, and support the clinical team. You will handle check-ins/outs, scheduling, insurance questions, payments, and CareCredit discussions to help patients access care.

Ideal candidates bring at least 2 years of dental front office experience, familiarity with Dentrix, and a customer-service mindset.