Dental Front Desk Coordinator — Patient Care & Growth

North American Dental Group; City of Yonkers (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Yonkers, NY. This role supports patient care by handling scheduling, insurance verification, and patient financial interactions with empathy and accuracy.

Responsibilities include greeting patients, answering calls, and maintaining smooth front desk operations. The ideal candidate has high school diploma, dental office experience, and proficiency in dental software and MS Office, with a focus on reliability and customer service.

Qualifications

• Reliable detail-oriented front desk professional with strong customer service.
• Experience handling insurance verification and end-of-day reports.
• Ability to explain procedures and financial policies to patients clearly.
• Proficient in dental software and Microsoft Office; quick to learn new programs.

Responsibilities

• Handle insurance verification and patient financial interactions to ensure smooth visits.
• Perform clerical tasks: sorting mail, scanning, photocopying, answering calls, greeting visitors, scheduling and confirming appointments.
• Explain procedures and services to patients using dental knowledge to support informed decisions.
• Present financial policies and collect co-payments while verifying insurance coverage.
• Track appointments and manage no-shows, cancellations, and late arrivals.

Skills

Reliability

Insurance verification

Dental software

MS Office

Phone etiquette

Appointment scheduling

Education

High school diploma or equivalent

Associate degree preferred

Tools

Dental software

MS Office

Job description

North American Dental Group is seeking a Front Desk Coordinator in Yonkers, NY. This role supports patient care by handling scheduling, insurance verification, and patient financial interactions with empathy and accuracy.

Responsibilities include greeting patients, answering calls, and maintaining smooth front desk operations. The ideal candidate has high school diploma, dental office experience, and proficiency in dental software and MS Office, with a focus on reliability and customer service.