Dental Front Desk Coordinator - Evenings & Weekends

Marin Community Clinics; San Rafael (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Marin Community Clinics, a Federally Qualified Health Center in Marin County, seeks a Dental Front Office Receptionist to greet and register patients, manage appointments in EPIC, and handle payments with strong customer service. The role includes evening and weekend shifts with a 10% differential for 4-hour evening blocks, and a primary focus on creating a welcoming, efficient front desk experience.

Requirements include a High School Diploma or GED, Windows/MS Office proficiency, 45 wpm typing,

Qualifications

• High School Diploma or Equivalent (GED) required.
• Spanish bilingual proficiency required.
• Previous dental front office and/or clerical experience preferred.
• Previous experience with the Electronic Health Records (EPIC) preferred.

Responsibilities

• Greets and assists all clients in the waiting room, helps clients with appointments, and notifies each client in advance of expected wait times.
• Maintains a professional demeanor and answers inquiries regarding general clinic information.
• Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed.
• Calls clients to confirm next-day appointments and processes cancellations or reschedules.
• Processes walk-in requests for appointments according to established procedures.
• Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Calls patients to schedule follow-up appointments or mail letters per the provider’s request to follow-up
• Transfers calls to internal extensions, or pages overhead to locate the recipient of the call, and pages for staff as necessary.
• Schedules and maintains appointments in the Electronic Health Records System (EPIC) including phone requests for appointments transferred from other employees and during client discharge. Informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures while demonstrating excellent customer service skills.
• Accurately enters and confirms billing and demographic data in the Electronic Health Records System (EPIC) for all clients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies timelines of arrival, collects new patient private pay deposits. Prepares charts and superbills for appointments for both new and established clients in advance.
• Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
• Handles patient payments and is responsible for accurate reconciliation of receipts and charges.
• Informs appropriate staff as needed for repairs or maintenance.
• Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
• Other projects/duties as assigned.

Skills

Customer service

Windows/PC basics

Microsoft Office

Typing 45 wpm

Bilingual Spanish

Education

High School Diploma

Tools

EPIC

Job description

Marin Community Clinics, a Federally Qualified Health Center in Marin County, seeks a Dental Front Office Receptionist to greet and register patients, manage appointments in EPIC, and handle payments with strong customer service. The role includes evening and weekend shifts with a 10% differential for 4-hour evening blocks, and a primary focus on creating a welcoming, efficient front desk experience.

Requirements include a High School Diploma or GED, Windows/MS Office proficiency, 45 wpm typing,