Dental Front Desk Concierge – Patient Experience

Sonrava Health; Napa (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical and dental insurance

Vision coverage

401K plan

Professional training

Career advancement opportunities

Tuition reimbursement for trainings

Job summary

Western Dental / Brident Dental is seeking a friendly receptionist to be the face of the practice. You will greet patients, answer phones, schedule appointments, and maintain an organized front desk in a brand new, modern dental office.

Join a quality‑oriented team and enjoy benefits such as PTO, medical and dental insurance, vision, a 401K, and robust training and growth opportunities as you help drive patient satisfaction and practice growth.

Qualifications

• Some training or experience in using multi-line phones and computers.

Responsibilities

• Greet patients upon arrival and departure.
• Respond to patient questions according to company policies.
• Answer telephones and route calls as needed.
• Schedule and confirm appointments.
• Maintain the appointment book and register patients.
• Handle cash and practice payments.
• Check voicemail daily and follow up as needed.
• Keep the waiting area clean and welcoming.
• Support local marketing initiatives and other duties as assigned.

Skills

Customer service

Phone etiquette

Computer literacy

Tools

Multi-line phone system

Scheduling software

Job description

Western Dental / Brident Dental is seeking a friendly receptionist to be the face of the practice. You will greet patients, answer phones, schedule appointments, and maintain an organized front desk in a brand new, modern dental office.

Join a quality‑oriented team and enjoy benefits such as PTO, medical and dental insurance, vision, a 401K, and robust training and growth opportunities as you help drive patient satisfaction and practice growth.